Associate Application Analyst - Workforce Management Systems

UHS•King of Prussia, PA

152d

About The Position

The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the implementation of Time and Attendance, Employee Debit, and HR/Payroll Systems. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Implements modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to UHS entities as needed. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.

Requirements

Associate’s degree required
One or more years of progressively more responsible Information Systems experience preferred.
Basic knowledge of system application implementation, enhancement and support methods and practices.
Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.
Basic knowledge of IS standards and quality methods and metrics.
Basic knowledge of project management methods.
General familiarity of user business practices, concepts and terminology sufficient to support the applications.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Regularly participates in meetings with users, vendors, and IS staff to develop/modify system specifications.
Supports the implementations of applications and assists in the preparation of documentation.
Performs system testing and documentation for all phases of the application development life cycle under the guidance of senior team members.
Performs Q/A on application functionality under the guidance of senior team members.
Researches and resolves implementation-related Customer Support Center Tickets.
Adheres to appropriate UHS Project Management standards.
Ensures strict adherence to work plans, reporting all serious deviations to management.
Assists with the training of users in operating procedures for application.
Ability to work with users on a daily basis with file building, training and system configuration.
Is a self-starter who will look for solutions when dealing with multistate payroll laws and rules.
Ability to assist in training, documentation, conversions and implementation of the Kronos ISeries product.
Researches and resolves Customer Support Center Tickets under the guidance of senior team members.
Participates in major application upgrades.
Adheres to UHS Service Level and Change Management Policies.
Provides on-call support as scheduled.
Establishes and maintains regular communications with user community.
Maintains Service Excellence principles.
Prepares and submits status reports to supervisor as required.
Keeps management well informed of activities, needs, problems.
Performs other tasks as required by management.