Bilingual Front Desk Specialist
Job Duck2d • $1,015 - $1,100 • Remote
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V102 - Bilingual Front Desk Specialist
Job Duck
•$1,015 - $1,100•Remote
About The Position
This role is an excellent opportunity for a bilingual professional who thrives in fast paced, people focused environments and enjoys being the first point of contact. As a Bilingual Receptionist at Job Duck, you will play a key role in shaping the client experience by confidently managing inbound calls, guiding conversations, and ensuring accurate information is captured and shared with the right team members. Your voice, energy, and organization will directly support lead flow, internal communication, and overall daily operations. This position is ideal for someone who stays calm under pressure, thinks quickly, and takes pride in delivering clear, professional interactions. Each day brings meaningful connection, active problem solving, and measurable impact.
Requirements
- Warm, confident phone presence with clear articulation in English and Spanish
- Ability to guide conversations, ask direct questions, and redirect when needed
- Strong attention to detail when documenting and logging information
- Calm, focused decision making in high pressure or time sensitive situations
- Quick response time with a proactive, action oriented mindset
- Process driven work style with respect for structured workflows
- Reliability, punctuality, and day to day consistency
- Ability to balance empathy, professionalism, and urgency
- Comfort working toward performance metrics and team goals
- Energized by high volume phone based work and real time problem solving
Responsibilities
- Prequalify incoming leads using established criteria
- Support a smooth and positive client experience from first contact
- Maintain professionalism and composure across all caller interactions
- Communicate relevant information clearly with internal teams via Slack
- Take accurate messages and log details in the CRM system
- Transfer calls to the appropriate team member when needed
- Protect team time by setting appropriate boundaries with callers
- Answer incoming calls promptly and professionally
- Greet callers and identify their needs efficiently
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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