Supervisor Forms Processing

State of North Carolina•Raleigh, NC

22h•Onsite

About The Position

The North Carolina Department of Revenue is recruiting for a Supervisor of Forms Processing in our Submissions Processing Division (SPD). The primary purpose of the SPD Forms Processing Supervisor is to effectively plan for and monitor the workflow in a demanding, fast paced environment by prioritizing processing priorities during peak periods and throughout the entire year. This is a full-time onsite position with the hours of 7:00 a.m. - 3:30 p.m.

Requirements

High school diploma or General Educational Development (GED) diploma and three years of progressively responsible administrative/office management experience; or equivalent combination of education and experience.

Nice To Haves

Experience with Microsoft Word, Excel, and PowerPoint
Experience with evaluating employees' performance
Experience with office equipment and other relevant technology (software and systems) to meet the organizational needs
Experience with written and verbal communication
Time management and organizational skills experience

Responsibilities

Track inventory and statistics utilizing a database and excel spreadsheets and timely complete division reports
Identify and resolve issues quickly and efficiently, collaborate with the manager to keep others apprised of the unit’s status as necessary
Make recommendations for the number of seasonal employees required to meet established goals
Responsible for overseeing the day-to-day performance of employees by creating a team schedule to delegate work while setting goals and production standards
Documenting, reviewing, and discussing performance with each employee periodically throughout the year, and completing yearly evaluation
Provide training and onboarding new hires to make sure they understand their roles, provide continuous training to ensure staff have the various skills necessary to successfully complete their duties
Use discretion and demonstrate sensitivity to confidential matters, and comply with, implement and enforce policies and procedures

Benefits

health insurance options
standard and supplemental retirement plans
NCFlex program
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program