Quality Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related mental health field.
• Strong presentation skills.
• Ability to plan, organize, and supervise comprehensive computerized accounting and payroll systems.
• Strong interpersonal skills and a collaborative work style.
• Strong oral, written, and communication skills.
• Well-defined organizational and time-management skills.
• Ability to work independently and flexibly.
• Ability to handle intense situations, exercise good judgment and decision-making, and remain calm under pressure.
• Ability to work effectively with people of varied ages, backgrounds, identities, and socioeconomic levels.
• Ability to maintain good physical and mental health.
• Ability to work well on a team and maintain a professional, respectful attitude.
• Willingness to work with supervisor oversight and direction.
• Ability to meet attendance expectations for face-to-face interaction with clients and/or employees.
• Ability to promote equality, respect diversity, and deliver culturally responsive services.
• Knowledge of dimensions of diversity, including mental health, gender, race, and ethnicity.
• Ability to follow safety rules and take reasonable precautions to maintain safety for oneself and others.
• Must be at least 18 years old.
• Valid California driver’s license, at least two years of driving experience, and a DMV record that meets TMHA’s vehicle insurance requirements.
• May be required to use a reliable personal vehicle and maintain auto insurance.
• Must comply with a TB assessment and, if needed, a TB test to confirm a negative result.
• Must obtain criminal record clearance through fingerprinting.
• Must be able to successfully complete First Aid and CPR training.

Responsibilities

• Provide go-to support for Santa Maria ACT, Lompoc FSP 2, Wellness Centers, and the Santa Maria Farm.
• Maintain knowledge of Medi-Cal charting and billing requirements and documentation guidelines.
• Attend Santa Barbara County Department of Behavioral Wellness meetings as needed and share updated information with TMHA staff.
• Support agency users of the Smart Care electronic health record and serve as the agency super user.
• Assist with tracking incident reports, compliance audits, risk assessments, and audit results.
• Review TMHA staff documentation and provide feedback and training.
• Conduct internal audits of client records and other relevant documents according to state and county requirements and guidelines.
• Maintain audit-tracking records and monitor areas requiring follow-up or correction by program staff.
• Promote and maintain trauma-informed practices in services and activities.
• Practice and promote Collaborative Communication Guidelines individually and in team meetings.
• Assist with site recertifications, Patients’ Rights materials, and HIPAA-related issues.
• Work with the Quality Assurance Manager on Medi-Cal site recertification every three years or as needed.
• Maintain incident-report and grievance records, logs, and assessments, and Patients’ Rights Consumer Information Centers.
• Perform other duties as assigned by the Quality Assurance Manager.

Benefits

• Health, dental, vision, and life insurance.
• 403(b) retirement plan with up to a 5% employer match.
• Paid vacation and holiday time.
• Paid sick time.
• Membership discounts at local fitness centers.
• Years-of-service gift cards to businesses of the employee’s choice.
• Gift cards for walking, biking, or carpooling to work.
• 20% discount at the Growing Grounds Downtown Store, Nursery, and Farm.
• Two annual employee appreciation events for employees and their families.
• Pet-friendly workplace upon approval.