QUALITY ASSURANCE/TRAINING COORDINATOR

The GEO Group•Baltimore, MD

3h•Onsite

About The Position

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things. Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Requirements

Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required.
One (1) year of previous training experience including course development and project management.
Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
Fifty percent (50%) or more travel normally within a limited region required with some work on weekends or after hours required.
Working knowledge of criminal justice programs, policies and procedures.
Good interpersonal skills and the ability to work with a diverse group of staff, customers and clients.
Effective oral and written communication skills with internal and external contacts at all levels.
Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
Ability to use computers and the applicable software used by the department.
Must understand and be able to create spreadsheets in Excel.
Strong organizational skills.

Nice To Haves

Master’s Degree preferred.
Knowledge of and experience with audits such as CARF and BHA strongly preferred.
Two (2) years of evidence-based program experience preferred.
Thorough knowledge and understanding of evidence -based practices, program evaluations, behavioral management systems and quality assurance processes.
Experience in a position requiring program design and policy management.

Responsibilities

Serves as the coordinator for reporting, compliance, and training initiatives that apply to the contracts. These initiatives include, but are not limited to, accreditation and licensing, customer and agency-based audits and administrative and QA-based reports and coordination/tracking of internal and external training.
Works with the State QA and Training Director to collect, research, analyze and report on program outcomes data to determine the effectiveness, quality and integrity of programs and identifies areas of improvement.
Assumes specific projects that focus on improving the practices of personnel to ensure compliant operations, adherence to company standards, and customer contract conditions.
Actively facilitates the implementation and compliance of accreditation and licensing standards.
Actively engaged in internal and external regulatory compliance processes (ensuring preparedness for regulatory audits, contractual compliance.
Conducts new hire orientation and required staff training.
Conducts audits of assessments and treatment services to ensure fidelity and adherence to timeframes.
Implements Quality Assurance Tools.
Adheres to the Continuous Quality Improvement Audit Schedule.
Conducts clinical file reviews to ensure regulatory compliance.
Drafts responses to variances from Audits.
Tracks and records staff productivity.
Provides training for programming staff in conjunction with the Continuum of Care Training Institute.
Maintains database for all training information and records including training logs and tracking system for internal certification process.
Provides training participants with appropriate certificates.
Provides management with data regarding training delivery.
Coordinates the scheduling of personnel when they need to attend GEO’s initial/ongoing training and pre-service and annual training with the Maryland Department of Public Safety and Correctional Services.
Maintains training records on personnel attendance.
May complete necessary information to ensure the facility’s compliance requirements.
Verifies that all employees’ certifications are current.
Advises employees of recertification deadlines and works with employees to ensure certification remains current to client agency requirements.
Works with management to determine intermediate outcome measures in alignment with customer outcome goals.
Sets internal standards, tracking methods, benchmarks and timelines for meeting the same.
Provides on-site technical assistance and coaching and provides support as needed in deficit areas.
Assists with compiling, evaluating, analyzing and reporting outcome measures to validate success of the program model.
Trains local program staff on issues of contract compliance and quality assurance.
Develops timely and accurate reports on the status of program operations for customers and executive management.
Performs other duties as assigned.