Quality Assurance Coordinator

Complete Health•Pell City, AL

About The Position

The Quality Assurance Coordinator is a Medical Laboratory Technician responsible, under the direction of the Laboratory Manager and Medical Director, for the quality assurance plan for the laboratories of Complete Health Partners and for meeting CMS/CLIA accrediting-body guidelines. The coordinator works with laboratory and clinical staff to ensure quality control and daily review of patient results, including critical values and flags, and reports discrepancies to the Laboratory Manager or Director of Clinical Services. The role evaluates and implements safety initiatives, process improvements, and corrective action plans, and assists with staff training and education on Point-of-Care and quality initiatives. The coordinator performs technical laboratory duties, including equipment maintenance, manages proficiency testing, and facilitates the annual assessment of the Quality Assurance Program for regulatory bodies. The position also supports the Laboratory Manager and serves as a backup in the manager’s absence, helping achieve department goals related to service, quality, regulatory compliance, financial performance, patient satisfaction, a healthy work environment, and integration of laboratory activities.

Requirements

Associate degree in Medical Laboratory Science or an equivalent qualification as described by CMS (CLIA).
Experience performing quality assurance and quality control procedures in a clinical laboratory, such as linearity testing and establishing control ranges.
Experience working in the hematology, serology, and chemistry departments of a clinical laboratory.
Work experience using and updating Laboratory Information Systems, such as building laboratory tests, updating CPT codes, and interfacing laboratory tests with equipment.
Work experience training laboratory and medical staff on laboratory and point-of-care equipment.

Responsibilities

Promote a positive work environment and contribute to a collaborative, team-focused work unit.
Communicate and report pertinent patient-care information and data to members of the patient-care team.
Maintain the laboratories’ quality assurance plan in accordance with regulatory requirements.
Review maintenance and quality-control results daily, weekly, and monthly.
Establish and maintain daily review of patient results for critical-value reporting and flags.
Work with laboratory staff and leadership to ensure accurate, efficient, and timely reporting of laboratory test results.
Manage the laboratory proficiency testing program, including distributing samples, routing results for review, monitoring results, tracking exceptions, and initiating corrective action.
Provide education, training, and competency assessment for laboratory and medical staff as required by federal and state regulatory bodies.
Perform clinical laboratory science testing in chemistry, hematology, coagulation, immunology, immunohematology, microbiology, and urinalysis as needed.
Serve as Point of Care Coordinator and maintain instruments and reagents by performing calibrations and linearity procedures.
Coordinate preparation for laboratory surveys and follow up on cited deficiencies.
Maintain medical laboratory supplies inventory, place and expedite orders, and verify receipt of supplies.
Maintain a safe laboratory environment and follow policies and procedures for safety, hazardous materials, security, and emergency preparedness.
Maintain monthly chart reviews and follow CLIA guidelines.
Support the Laboratory Manager and serve as a backup in the manager’s absence.