Quality Assurance Coordinator
About The Position
The Quality Assurance Coordinator works under the supervision of the Quality Assurance Manager and supports quality assurance and compliance activities for Transitions–Mental Health Association programs in Northern Santa Barbara County. The role assists with internal client-record audits, chart review, audit-data tracking, electronic health record support, staff training, and Medi-Cal documentation and billing compliance. It also supports efforts to reduce funding disallowances and settlements caused by improper or inadequate documentation and billing. The coordinator serves as a Smart Care electronic health record super user and supports users across agency programs. The position attends relevant county and Medi-Cal meetings and trainings, shares updated information with TMHA staff, and promotes trauma-informed and culturally responsive practices. Additional duties include tracking incident reports and risk assessments, maintaining grievance and Patients’ Rights records and materials, assisting with site recertifications and HIPAA-related issues, and providing feedback on staff documentation. This is a full-time, non-exempt position scheduled for 40 hours per week. The anticipated hiring range is $24.00–$25.00 per hour; the full salary schedule is $24.00–$28.00 per hour. The position requires driving to TMHA sites and county meetings and has the highest level of access to County Electronic Health Records and the TMHA server.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related mental health field.
- Strong presentation skills.
- Ability to plan, organize, and supervise comprehensive computerized accounting and payroll systems.
- Strong interpersonal skills and a collaborative work style.
- Strong oral, written, and communication skills.
- Well-defined organizational and time-management skills.
- Ability to work independently and flexibly.
- Ability to handle intense situations, exercise good judgment and decision-making, and remain calm under pressure.
- Ability to work effectively with people of varied ages, backgrounds, identities, and socioeconomic levels.
- Ability to maintain good physical and mental health.
- Ability to work well on a team and maintain a professional, respectful attitude.
- Willingness to work with supervisor oversight and direction.
- Ability to meet attendance expectations for face-to-face interaction with clients and/or employees.
- Ability to promote equality, respect diversity, and deliver culturally responsive services.
- Knowledge of dimensions of diversity, including mental health, gender, race, and ethnicity.
- Ability to follow safety rules and take reasonable precautions to maintain safety for oneself and others.
- Must be at least 18 years old.
- Valid California driver’s license, at least two years of driving experience, and a DMV record that meets TMHA’s vehicle insurance requirements.
- May be required to use a reliable personal vehicle and maintain auto insurance.
- Must comply with a TB assessment and, if needed, a TB test to confirm a negative result.
- Must obtain criminal record clearance through fingerprinting.
- Must be able to successfully complete First Aid and CPR training.
Responsibilities
- Provide go-to support for Santa Maria ACT, Lompoc FSP 2, Wellness Centers, and the Santa Maria Farm.
- Maintain knowledge of Medi-Cal charting and billing requirements and documentation guidelines.
- Attend Santa Barbara County Department of Behavioral Wellness meetings as needed and share updated information with TMHA staff.
- Support agency users of the Smart Care electronic health record and serve as the agency super user.
- Assist with tracking incident reports, compliance audits, risk assessments, and audit results.
- Review TMHA staff documentation and provide feedback and training.
- Conduct internal audits of client records and other relevant documents according to state and county requirements and guidelines.
- Maintain audit-tracking records and monitor areas requiring follow-up or correction by program staff.
- Promote and maintain trauma-informed practices in services and activities.
- Practice and promote Collaborative Communication Guidelines individually and in team meetings.
- Assist with site recertifications, Patients’ Rights materials, and HIPAA-related issues.
- Work with the Quality Assurance Manager on Medi-Cal site recertification every three years or as needed.
- Maintain incident-report and grievance records, logs, and assessments, and Patients’ Rights Consumer Information Centers.
- Perform other duties as assigned by the Quality Assurance Manager.
Benefits
- Health, dental, vision, and life insurance.
- 403(b) retirement plan with up to a 5% employer match.
- Paid vacation and holiday time.
- Paid sick time.
- Membership discounts at local fitness centers.
- Years-of-service gift cards to businesses of the employee’s choice.
- Gift cards for walking, biking, or carpooling to work.
- 20% discount at the Growing Grounds Downtown Store, Nursery, and Farm.
- Two annual employee appreciation events for employees and their families.
- Pet-friendly workplace upon approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
