Quality Assurance Specialist Jobs

About The Position

Requirements

• Associate’s degree or an equivalent combination of education and experience.
• At least 4 years of banking experience.
• Ability to travel frequently, including up to 100% depending on business needs.

Nice To Haves

• Experience with branch operations, quality assurance, compliance, risk management, or control testing.
• Experience evaluating processes, identifying control gaps, and communicating findings to business partners.

Responsibilities

• Conduct scheduled and unannounced branch assessments based on established risk-based requirements and testing standards.
• Evaluate branch processes and controls to identify deficiencies, process breakdowns, and compliance concerns.
• Communicate assessment results and observations to branch management and provide timely, clear written reporting.
• Partner with branch leaders and Branch Operations to recommend corrective actions and strengthen risk and control practices.
• Maintain accurate and comprehensive documentation of testing activities, evidence, findings, and follow-up actions.
• Escalate significant control deficiencies, compliance concerns, and critical breakdowns to Consumer Risk Management.
• Perform targeted or special-purpose assessments and additional quality assurance control testing as assigned.
• Apply knowledge of branch procedures, internal controls, and regulatory requirements to ensure consistent and effective assessments.
• Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
• Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the Ethics Hotline as needed.

Benefits

• 401(k) and pension plans
• Paid time off to volunteer in the community
• Diversity-focused Colleague Resource Groups
• Professional development and advancement opportunities
• Well-being programs and incentives
• Parental leave
• Employee stock purchase plan
• Military benefits
• Personal banking, loan, investment, and insurance benefits