Branch Banking Quality Assurance Specialist [Omaha, NE - Travel Up to 100%]

Associated Bank•Omaha, NE

23d•$18 - $30

About The Position

The Branch Banking Quality Assurance Specialist strengthens the branch risk and control environment by evaluating branch processes and ensuring they align with internal policies, procedures, and regulatory expectations. The role conducts scheduled and unannounced assessments, provides objective feedback, and partners with branch leaders to address opportunities and strengthen controls. It offers the opportunity to build expertise in banking operations, risk management, and quality assurance while supporting the branch network. The position is based in Omaha, Nebraska, and requires frequent travel, potentially up to 100% depending on business needs. The specialist reports assessment results and observations to branch management, maintains complete testing documentation, escalates significant deficiencies and compliance concerns to Consumer Risk Management, and performs targeted or special-purpose assessments as assigned.

Requirements

Associate’s degree or an equivalent combination of education and experience.
At least 4 years of banking experience.
Ability to travel frequently, including up to 100% depending on business needs.

Nice To Haves

Experience with branch operations, quality assurance, compliance, risk management, or control testing.
Experience evaluating processes, identifying control gaps, and communicating findings to business partners.

Responsibilities

Conduct scheduled and unannounced branch assessments based on established risk-based requirements and testing standards.
Evaluate branch processes and controls to identify deficiencies, process breakdowns, and compliance concerns.
Communicate assessment results and observations to branch management and provide timely, clear written reporting.
Partner with branch leaders and Branch Operations to recommend corrective actions and strengthen risk and control practices.
Maintain accurate and comprehensive documentation of testing activities, evidence, findings, and follow-up actions.
Escalate significant control deficiencies, compliance concerns, and critical breakdowns to Consumer Risk Management.
Perform targeted or special-purpose assessments and additional quality assurance control testing as assigned.
Apply knowledge of branch procedures, internal controls, and regulatory requirements to ensure consistent and effective assessments.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the Ethics Hotline as needed.