Quality Assurance Specialist - Complaints & Investigations
About The Position
New Generation Wellness is hiring a Quality Assurance Specialist to receive, log, and investigate customer complaints or adverse events and respond to customers as appropriate. The role also manages the GMO program and serves as the primary contact for GMO program-related audits. This is an onsite position in Colorado Springs, Colorado, with a Monday–Friday schedule from 6:00 a.m. to 2:30 p.m. The position may grow into a Senior Quality Assurance Specialist role. New Generation Wellness is a fifth-generation, family-owned dietary supplement manufacturer celebrating 100 years in business. The company is GMP-registered with NSF and UL and certified Kosher and Halal. The position works onsite with the Colorado Springs team.
Requirements
- At least 2 years of experience in quality assurance.
- Familiarity with Good Manufacturing Practices (GMPs), preferably 21 CFR Part 111.
- Knowledge of Good Documentation Practices.
- Knowledge of investigation tools such as the 5 Whys and fishbone analysis.
- Excellent time-management skills and a proven ability to meet deadlines.
- Strong knowledge of Microsoft Suite applications, especially Word and Excel.
- Ability to read and interpret technical procedures, SOPs, GMPs, and government regulations.
- Ability to conduct thorough investigations and document findings.
- High school education level is listed for the position.
- Ability to meet the stated physical requirements, including lifting 0–20 lbs.
Nice To Haves
- Experience in a quality assurance role supporting a manufacturing environment.
- Associate’s degree in a scientific discipline, or a combination of education and experience.
Responsibilities
- Maintain the complaint log and respond to customer complaints and dissatisfaction involving finished products through channels including email, telephone, and customer portals.
- Track quality metrics and report them regularly to upper management.
- Answer customer questions about products professionally and courteously.
- Maintain assigned customer portals.
- Manage the GMO program and its associated documentation; act as the primary contact for GMO program-related audits.
- Assist with RMA inspections and tracking.
- Perform other duties as assigned.
Benefits
- Three affordable group health insurance plans to choose from.
- Two dental plans and vision coverage.
- Long-term disability insurance.
- Paid life insurance and voluntary life insurance.
- Indemnity insurance.
- 401(k) with company match.
- Free and discounted supplement orders.
- More than 10 holidays a year and competitive time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
