Project Manager Jobs in San Antonio, TX

About The Position

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to push back on operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Demonstrated self-direction and ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience will also be considered.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.
• Bachelor’s degree.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, schedules, and alignment with client requirements and anticipated ridership.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable, establish clear responsibilities and shift handoffs, and maintain a structured operating cadence of coordination calls, huddles, readiness reviews, and documented follow-up.
• Oversee implementation and maintenance of CharterUP branding requirements for assigned vehicles, including signage, decals, vehicle presentation, and correction of deficiencies.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, anticipate changes in workforce schedules and transportation demand, and share client insights and growth opportunities internally.
• Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation requirements; maintain a centralized tracker of requests, commitments, and issues.
• Manage transportation partner relationships and hold partners accountable for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; conduct daily check-ins, review contractual KPIs, and drive documented corrective actions to resolution.
• Escalate persistent partner deficiencies and capacity needs, coordinate supplemental or replacement service, and document and manage client service changes through CharterUP.
• Track service hours, vehicle utilization, and trip completion; validate delivered service and identify discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify partner compliance with applicable labor, transportation, safety, and contract requirements, and coordinate corrective actions.
• Lead onsite coordination of operational and safety incidents, including immediate response, escalation, stakeholder coordination, documentation, investigation follow-up, corrective action, and closure.
• Deliver daily program reports, escalate issues promptly, maintain accurate operational records, and ensure incidents are reported through required channels within established timelines.
• Use GPS, ridership, trip-completion, and passenger-feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity and performance.
• Establish standardized ridership collection and reconciliation processes and maintain a centralized performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective-action status.
• Coordinate collection, validation, and tracking of labor compliance documents, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements.
• Establish recurring partner compliance checks for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance, escalating deficiencies and service risks.

Benefits

• Medical, dental, and vision insurance; U.S. employees’ premiums are fully covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: U.S. employees receive 15 days, increasing to 20 days after two years, plus 8 paid holidays.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• Long-term financial planning support and a U.S. 401(k) plan.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Performance-based bonus tied to program launch, service continuity, and client satisfaction.