Project General Manager, Strategic Shuttle Programs

CharterUP • San Antonio, TX

2d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. The role is the primary operational lead onsite and owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The position is based at project locations in San Antonio, Texas, and reports to the Market General Manager.

The Project General Manager works across clients, transportation partners, and internal teams to deliver safe, reliable service and meet program commitments. Responsibilities include onsite operations, client and partner relationships, service and billing accuracy, safety and compliance coordination, incident response, operational reporting, and continuous improvement. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction.

The role requires onsite work for 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours. CharterUP is a remote-first company overall, but this position requires onsite presence at project locations.

Requirements

• At least 3 years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Ability to independently establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.
• Passenger transportation experience is strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will also be considered.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, and transportation schedules against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable and establish clear responsibilities and shift handoffs.
• Establish a structured daily operating cadence, including partner coordination calls, onsite huddles, readiness reviews, and documented follow-up.
• Oversee implementation and maintenance of CharterUP vehicle branding requirements, coordinating resolution of deficiencies with transportation partners.
• Serve as CharterUP’s primary onsite operational contact and build trusted relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, follow issues through to closure, and lead regular operational meetings covering performance, corrective actions, and improvement recommendations.
• Anticipate changes in workforce schedules, site activity, transportation demand, headcount, construction schedules, site access, and parking arrangements.
• Share client insights and growth opportunities with the Market General Manager and commercial team.
• Maintain a centralized action-item tracker for client requests, operational commitments, and outstanding issues.
• Develop collaborative relationships with transportation partner leadership while holding partners accountable for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor service delivery using field observations, platform data, trip records, and client feedback; conduct daily partner check-ins and review performance against contractual KPIs.
• Drive documented corrective actions, escalate persistent deficiencies and capacity needs, and help secure supplemental or replacement service when needed.
• Document and manage client requests and service changes through CharterUP; serve as the relationship owner for assigned transportation partners and collaborate on service improvements and resource planning.
• Track service hours, vehicle utilization, and trip completion against contractual commitments; validate delivered service and flag discrepancies among operational records, partner invoices, and client billing.
• Identify requests outside the agreed scope and route them for pricing and approval before committing additional service.
• Recommend operational improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify partner adherence to applicable labor, regulatory, and contract-specific requirements, including prevailing wage laws, labor classifications, and collective bargaining obligations.
• Monitor partner compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours of service, and safety procedures; coordinate corrective actions with internal teams.
• Lead onsite coordination of operational and safety incidents, ensuring immediate response, onsite support, timely escalation, and coordination with partners, emergency responders, CharterUP leadership, and client stakeholders as applicable.
• Deliver daily program reports, promptly escalate issues, and maintain accurate operational records, incident logs, and service reports through investigation, corrective action, and closure.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; maintain accurate program activity and performance records in CharterUP systems.
• Establish standardized daily ridership collection and reconciliation processes and maintain a centralized performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
• Coordinate collection, validation, and tracking of labor compliance documentation, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements; escalate discrepancies to Legal and Compliance.
• Establish recurring partner compliance verification for vehicle inspections, insurance, driver eligibility, and daily and weekly hours-of-service compliance; escalate deficiencies and potential service risks before they affect operations.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor incident resolution and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employee premiums are fully covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after 2 years; international policies vary.
• 8 paid holidays in the U.S.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing talent to the team.
• 401(k) plan for U.S. employees; region-specific savings programs may apply internationally.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager