Project General Manager, Strategic Shuttle Programs

CharterUP • Charlotte, NC

1d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. Based onsite at project locations in Charlotte, NC, this person is the primary operational lead and owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to ensure safe, reliable service and meet program commitments. Success requires strong operational leadership, coordination across organizational boundaries, and a hands-on approach to resolving issues and driving results. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may be considered for the level best aligned with their experience.

Requirements

• Three or more years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
• Ability to produce clear daily reporting and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Highly self-directed, with ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Passenger transportation experience; trucking, construction logistics, or other large-scale field operations experience will also be considered.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans; lead service recovery during disruptions.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans; lead assigned site personnel and establish shift handoffs where applicable.
• Validate transportation schedules against client requirements, workforce shifts, expected ridership, and changing site conditions; establish a structured operating cadence and track follow-up commitments.
• Oversee CharterUP branding requirements across assigned vehicles, including signage, decals, presentation standards, and correction of deficiencies.
• Serve as CharterUP’s primary onsite operational contact; build relationships with client stakeholders, communicate service conditions, resolve concerns, and lead operational meetings.
• Anticipate changes in workforce schedules, site activity, and demand; share client insights and growth opportunities with the Market General Manager and commercial team.
• Participate in client and site coordination meetings and maintain a centralized tracker of requests, commitments, and outstanding issues.
• Manage relationships with transportation partners while holding them accountable for contracted service levels, vehicle standards, staffing, and reporting.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; conduct check-ins, review KPIs, and drive corrective actions through resolution.
• Escalate persistent partner deficiencies and capacity needs; document client requests and service changes through CharterUP.
• Track service hours, vehicle utilization, and trip completion; validate delivered service and flag discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements to reliability and efficiency.
• Coordinate with Legal, Safety, and Compliance teams to verify partner compliance with applicable regulatory, labor, and contract requirements.
• Monitor transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours of service, and safety procedures; coordinate corrective actions.
• Lead onsite coordination of operational and safety incidents, including response, escalation, stakeholder coordination, documentation, and follow-up through closure.
• Deliver daily program reports, maintain accurate operational records, and promptly escalate issues to CharterUP leadership and the client.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; maintain accurate program records in CharterUP systems.
• Establish ridership collection and reconciliation processes and maintain a centralized performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
• Coordinate collection and validation of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements.
• Establish recurring compliance verification with partners for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies and service risks.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor resolution and follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employee premiums are covered 100%.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: 15 days in the U.S., increasing to 20 days after two years.
• Eight paid holidays in the U.S.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• Long-term financial planning support.
• 401(k) plan for U.S. employees.
• Choice of a Mac or PC, plus monitor, keyboard, and mouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed