Project General Manager, Strategic Shuttle Programs

CharterUP•El Paso, TX

1d•Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. The role is based onsite at project locations in El Paso, Texas. As the primary onsite operational lead, the Project General Manager owns the program from launch through daily execution, client relationships, transportation partner performance, reporting, and continuous improvement. The position works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. The role leads daily shuttle operations, including route readiness, vehicle coverage, staging, passenger loading, shift coordination, service recovery, operating procedures, and onsite personnel where applicable. It serves as the primary onsite client contact and manages transportation partner relationships and performance, while supporting service and billing accuracy. The position also drives safety, regulatory compliance, incident response, operational reporting, data quality, and continuous improvement. The position requires at least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program. Passenger transportation experience is strongly preferred; experience in trucking, construction logistics, or other large-scale field operations may be considered. A bachelor's degree is preferred, though equivalent relevant experience is welcomed. The employee must be willing to work onsite 8–10 hours daily and flexibly support critical operating periods and escalations outside standard business hours.

Requirements

Three or more years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
Experience serving as the primary point of contact for a client on a live project and resolving service issues directly.
Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and confidence pushing back on operationally unsound client requests.
Ability to produce clear daily reporting and use operational data to improve service.
Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
Highly self-directed, with the ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
Strong communication, negotiation, and conflict-resolution skills.
Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
Willingness to work onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.
Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

Passenger transportation experience is strongly preferred.
Bachelor’s degree preferred; equivalent relevant experience is welcomed.
Experience supporting data center, large-scale construction, or other complex job-site environments.
Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
Experience launching a new transportation program or site operation.
Experience in trucking, construction logistics, or other large-scale field operations may be considered.

Responsibilities

Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans.
Lead service recovery for delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
Lead assigned CharterUP site personnel where applicable, establish clear responsibilities and shift handoffs, and maintain a structured daily operating cadence.
Validate daily and upcoming transportation schedules with operating partners against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
Oversee CharterUP branding requirements across assigned vehicles and coordinate resolution of branding deficiencies.
Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, and follow issues through to closure.
Anticipate changes in workforce schedules, site activity, and transportation demand; share client insights and growth opportunities with the Market General Manager and commercial team.
Participate in client and site coordination meetings to identify changes in headcount, construction schedules, site access, parking, and transportation requirements; maintain a centralized action-item tracker.
Manage transportation partner relationships and accountability for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
Monitor service delivery through field observations, platform data, trip records, and client feedback; review contractual KPIs, document corrective actions, and escalate persistent deficiencies and capacity needs.
Document and manage client requests and service changes through CharterUP; collaborate with transportation partners on operational issues, resource planning, and service improvements.
Track service hours, vehicle utilization, and trip completion against contractual commitments; validate delivered service and identify discrepancies in operational records, partner invoices, and client billing.
Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
Partner with Legal, Safety, and Compliance teams to verify transportation partner compliance with applicable regulatory, labor, and contract requirements.
Monitor compliance with DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance, hours-of-service limits, and safety procedures; coordinate corrective actions.
Coordinate onsite response to operational and safety incidents, including appropriate support, escalation, and coordination with transportation partners, emergency responders, CharterUP leadership, and client stakeholders.
Deliver daily program reports, promptly escalate issues, and maintain accurate operational records and incident documentation through investigation, corrective action, and closure.
Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity and performance.
Establish standardized ridership collection and reconciliation processes and maintain a program performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective actions.
Coordinate collection, validation, and tracking of labor compliance documentation, including certified payroll, wage determinations, fringe benefit documentation, and union-related requirements; escalate discrepancies.
Establish recurring partner compliance verification procedures for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies and service risks.
Ensure incidents are reported through required internal and external channels within established timelines and monitor resolution and follow-up actions.

Benefits

Medical, dental, and vision insurance; U.S. employee premiums are covered at 100%.
Mental health support and virtual care.
Gym discounts and family-building benefits.
Paid time off: 15 days in the U.S., increasing to 20 days after two years.
Eight paid holidays in the U.S.
Company-paid life, short-term disability, and long-term disability insurance where available.
Referral bonuses.
Long-term financial planning support and a 401(k) plan for U.S. employees.
Choice of Mac or PC, plus monitor, keyboard, and mouse.
Performance-based bonus tied to program launch, service continuity, and client satisfaction.