Project General Manager, Strategic Shuttle Programs

CharterUP • Austin, TX

4d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the primary operational lead onsite, this role owns programs end to end, from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement. The position works across clients, transportation partners, and internal teams to deliver safe, reliable service and meet program commitments. It calls for strong operational leadership, effective coordination across organizations, and a hands-on approach to resolving issues and driving results.

The role is based onsite at project locations in Austin, San Antonio, Houston, or Dallas/Fort Worth, Texas. The stated schedule expectation is 8–10 hours onsite daily, with flexibility to support critical operating periods and escalations outside standard business hours. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. The role reports to the Market General Manager.

Requirements

• Three or more years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and the confidence to challenge operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Self-directed approach and demonstrated ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.

Nice To Haves

• Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience will also be considered.
• Bachelor’s degree; equivalent relevant experience is welcomed.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.

Responsibilities

• Own daily onsite shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, shift coordination, and schedule validation with operating partners.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans; lead service recovery for disruptions and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, business continuity plans, clear staff responsibilities, and shift handoffs.
• Establish a structured daily operating cadence, including partner coordination calls, onsite huddles, readiness reviews, and documented follow-up.
• Oversee CharterUP branding standards across assigned vehicles, coordinating signage, decals, vehicle presentation, and remediation of deficiencies with transportation partners.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, and anticipate changes in workforce schedules, site activity, and transportation demand.
• Share client insights and growth opportunities with the Market General Manager and commercial team; participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation requirements.
• Maintain a centralized action-item tracker for client requests, operational commitments, and outstanding issues, and ensure timely resolution.
• Manage transportation partner relationships and hold partners accountable for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor service delivery using field observations, platform data, trip records, and client feedback; review contractual KPIs and drive corrective actions through resolution.
• Escalate persistent partner deficiencies and capacity needs, ensure service changes are documented and managed through CharterUP, and collaborate on service improvements and resource planning.
• Track service hours, vehicle utilization, and trip completion against contractual commitments; validate delivered service and flag discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements to increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify transportation partner compliance with applicable labor, regulatory, contract, and transportation safety requirements.
• Coordinate onsite response to operational and safety incidents, including escalation and communication with transportation partners, emergency responders, CharterUP leadership, and client stakeholders as applicable.
• Deliver daily program reports, maintain accurate operational and incident records, and track incidents through investigation, corrective action, and closure.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity and performance.
• Establish standardized ridership collection and reconciliation processes and maintain a centralized dashboard tracking reliability, ridership, safety incidents, deficiencies, and corrective-action status.
• Coordinate collection and validation of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements; escalate discrepancies to Legal and Compliance.
• Establish recurring partner compliance checks for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies and potential service risks before they affect operations.
• Ensure incidents are reported through required internal and external channels within established timelines and monitor incident follow-up actions.

Benefits

• Medical, dental, and vision insurance; U.S. employees’ premiums are covered in full.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off; U.S. employees receive 15 days, increasing to 20 after two years, plus 8 paid holidays.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses for bringing top talent to the team.
• 401(k) plan for U.S. employees and region-specific savings programs internationally where applicable.
• Choice of a Mac or PC, plus a monitor, keyboard, and mouse.
• Competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed