Project General Manager, Strategic Shuttle Programs

CharterUP•Salt Lake, UT

1d•Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, including workforce transportation for data centers and major construction projects. The role is the primary onsite operational lead and owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, safety, and continuous improvement. The Project General Manager works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Success requires strong operational leadership, the ability to coordinate across organizational boundaries, and a hands-on approach to resolving issues and delivering results. The position is based onsite in Salt Lake City, Utah. The role requires working onsite 8–10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may be considered for other general manager levels based on experience. CharterUP is a remote-first company overall, though role-specific expectations may require regular onsite presence. U.S.-based employees must reside in an approved state. The company describes itself as an inclusive and accessible equal opportunity employer and offers accommodations during recruitment.

Requirements

At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
Experience serving as the primary client contact on a live project and resolving service issues directly.
Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to push back on operationally unsound client requests.
Ability to produce clear daily reporting and use operational data to improve service.
Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
Self-directed approach and demonstrated ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
Strong communication, negotiation, and conflict-resolution skills.
Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
Willingness to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience will also be considered.
Experience supporting data center, large-scale construction, or other complex job-site environments.
Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
Experience launching a new transportation program or site operation.

Responsibilities

Own daily onsite shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans; lead service recovery during disruptions and unexpected demand.
Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
Lead assigned CharterUP site personnel where applicable, establish responsibilities and shift handoffs, and maintain a structured operating cadence with documented follow-up.
Validate transportation schedules with operating partners against client requirements, workforce shifts, anticipated ridership, and changing site conditions.
Oversee CharterUP branding requirements for assigned vehicles, including signage, decals, presentation standards, and resolution of deficiencies.
Serve as the primary onsite operational contact for client site leadership, facilities, security, and other stakeholders; communicate service conditions and resolve concerns through closure.
Lead operational meetings, present performance and corrective actions, anticipate changes in workforce schedules and site activity, and share client insights and growth opportunities internally.
Participate in client and site coordination meetings to identify changes in headcount, construction schedules, access, parking, and transportation requirements; maintain a centralized action-item tracker.
Build collaborative relationships with transportation partners while holding them accountable for contracted service levels, vehicle standards, staffing, and reporting.
Monitor service delivery using field observations, platform data, trip records, and client feedback; conduct daily check-ins, review contractual KPIs, and drive corrective actions through resolution.
Escalate persistent service deficiencies and capacity needs, document client requests and changes, and coordinate service improvements and long-term resource planning with partners.
Track service hours, vehicle utilization, and trip completion; validate delivered service and identify discrepancies among operational records, partner invoices, and client billing.
Identify requests outside the agreed scope and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
Partner with Legal, Safety, and Compliance teams to verify transportation partner compliance with applicable labor, wage, classification, collective bargaining, contract, and transportation safety requirements.
Lead onsite coordination of operational and safety incidents, ensuring immediate response, appropriate support, timely escalation, and coordination with relevant parties.
Deliver daily program reports, promptly escalate issues, maintain accurate operational records, and track incidents through investigation, corrective action, and closure.
Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity.
Establish ridership collection and reconciliation processes and maintain a centralized performance dashboard for reliability, ridership, safety incidents, deficiencies, and corrective actions.
Coordinate collection, validation, and tracking of labor compliance documentation, including certified payroll, wage determinations, fringe benefits, and union-related requirements.
Establish recurring partner compliance verification for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance; escalate deficiencies and potential service risks.
Ensure incidents are reported through required channels within established timelines and monitor follow-up actions.

Benefits

Medical, dental, and vision insurance; U.S. employees’ premiums are covered 100%.
Mental health support and virtual care.
Gym discounts and family-building benefits.
Paid time off: 15 days in the U.S., increasing to 20 days after two years; international policies vary.
Eight paid holidays for U.S. employees.
Company-paid life, short-term disability, and long-term disability insurance where available.
Referral bonuses.
Long-term financial planning support.
401(k) plan for U.S. employees; region-specific savings programs internationally where applicable.
Choice of Mac or PC, plus monitor, keyboard, and mouse.
Performance-based bonus tied to program launch, service continuity, and client satisfaction.