Project General Manager, Strategic Shuttle Programs

CharterUP • San Antonio, TX

1d • Onsite

About The Position

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. Based onsite at project locations in San Antonio, Texas, this role is the primary operational lead and owns programs end to end, from launch and daily execution through client relationships, transportation partner performance, reporting, and continuous improvement. The role works across clients, transportation partners, and internal teams to provide safe, reliable service and meet program commitments. Compensation includes a competitive base salary and a performance-based bonus tied to program launch, service continuity, and client satisfaction. Candidates may also be considered for Market or National General Manager levels based on experience.

Requirements

• At least three years of operations experience, including onsite leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Experience serving as the primary client contact on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and ability to push back on operationally unsound client requests.
• Ability to produce clear daily reports and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Demonstrated self-direction and ability to establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work onsite 8–10 hours daily and flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience is welcomed.

Nice To Haves

• Passenger transportation experience is strongly preferred; trucking, construction logistics, or other large-scale field operations experience will also be considered.
• Experience supporting data center, large-scale construction, or other complex job-site environments.
• Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.
• Experience launching a new transportation program or site operation.
• Bachelor’s degree.

Responsibilities

• Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, contingency plans, schedules, and alignment with client requirements and anticipated ridership.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel where applicable, establish clear responsibilities and shift handoffs, and maintain a structured operating cadence of coordination calls, huddles, readiness reviews, and documented follow-up.
• Oversee implementation and maintenance of CharterUP branding requirements for assigned vehicles, including signage, decals, vehicle presentation, and correction of deficiencies.
• Serve as CharterUP’s primary onsite operational contact and build relationships with client site leadership, facilities, security, and other stakeholders.
• Communicate service conditions, resolve concerns, lead operational meetings, present performance and corrective actions, anticipate changes in workforce schedules and transportation demand, and share client insights and growth opportunities internally.
• Participate in client and site coordination meetings to identify changes in workforce headcount, construction schedules, site access, parking, and transportation requirements; maintain a centralized tracker of requests, commitments, and issues.
• Manage transportation partner relationships and hold partners accountable for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor service delivery through field observations, platform data, trip records, and client feedback; conduct daily check-ins, review contractual KPIs, and drive documented corrective actions to resolution.
• Escalate persistent partner deficiencies and capacity needs, coordinate supplemental or replacement service, and document and manage client service changes through CharterUP.
• Track service hours, vehicle utilization, and trip completion; validate delivered service and identify discrepancies in operational records, partner invoices, and client billing.
• Identify out-of-scope client requests and route them for pricing and approval before committing additional service; recommend improvements that increase reliability and reduce waste.
• Partner with Legal, Safety, and Compliance teams to verify partner compliance with applicable labor, transportation, safety, and contract requirements, and coordinate corrective actions.
• Lead onsite coordination of operational and safety incidents, including immediate response, escalation, stakeholder coordination, documentation, investigation follow-up, corrective action, and closure.
• Deliver daily program reports, escalate issues promptly, maintain accurate operational records, and ensure incidents are reported through required channels within established timelines.
• Use GPS, ridership, trip-completion, and passenger-feedback data to improve routes, capacity, reliability, and rider experience; ensure CharterUP systems accurately reflect program activity and performance.
• Establish standardized ridership collection and reconciliation processes and maintain a centralized performance dashboard covering reliability, ridership, safety incidents, deficiencies, and corrective-action status.
• Coordinate collection, validation, and tracking of labor compliance documents, including certified payroll records, wage determinations, fringe benefit documentation, and union-related requirements.
• Establish recurring partner compliance checks for vehicle inspections, insurance, driver eligibility, and hours-of-service compliance, escalating deficiencies and service risks.

Benefits

• Medical, dental, and vision insurance; U.S. employees’ premiums are fully covered.
• Mental health support, virtual care, gym discounts, and family-building benefits.
• Paid time off: U.S. employees receive 15 days, increasing to 20 days after two years, plus 8 paid holidays.
• Company-paid life, short-term disability, and long-term disability insurance where available.
• Referral bonuses.
• Long-term financial planning support and a U.S. 401(k) plan.
• Choice of Mac or PC, plus monitor, keyboard, and mouse.
• Performance-based bonus tied to program launch, service continuity, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed