Program Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science or related field or equivalent experience required
• 6+ years’ experience in a combination of program management, business analysts, project management and/or software application development in the financial services industry
• Clear understanding of enterprise software implementation and technical services
• Experience with software application development
• Strong requirements gathering, analytical and diagnostic skills
• Ability to work on multiple projects concurrently with competing priorities
• Experience working in a software development arena building Financial Software applications
• Working knowledge of Financial Planning concepts or experience in the Financial Services industry
• Be able to wear multiple hats – program manager, project management, business analysis, specification writer
• Excellent written, oral, and listening communication skills
• Ability to resolve conflicting end-user requirements
• Strong analytical and diagnostic skills
• Top notch organizational skills and ability to work within processes
• Working knowledge of Microsoft Office, Microsoft Project and Microsoft Visio
• Detailed oriented
• Team player

Responsibilities

• Work with Enterprise partners to determine feature set needs
• Understand business needs, and gather and interpret functional and technical requirements
• Understand technical details concerning how our software works and the problems they solve for our clients
• Provide program management support for complex integration and custom development efforts
• Write functional requirement documents for Product Owners who break down the requirements into user stories for SCRUM teams
• Mentor and train Program Managers
• Identify and engage all key stakeholders, contributors, business and technical resources required for projects and ensure contributors are motivated to complete tasks within the parameters of the project plan
• Work with Development to communicate partner needs and strategize on how to incorporate the needs into the existing platform
• Collaborate with business owners, financial planners and software engineers in the design and development of financial planning software
• Work with Software Engineering and Quality Assurance to ensure software implementations meet partner business requirements
• Work with Software Engineering and Quality Assurance to configure and test enterprise-specific software installations
• Support QA with direction, support and writing of test cases in the areas of auditing and testing
• Serve as Technical Support liaison to Customer Service regarding issue tracking and problem resolution
• Be the single point of contact between the Enterprise partner and internal team
• Work with PMO to coordinate resources between engineering, QA and self for the duration of the project
• Manage the project life cycle to ensure comprehensive, timely and high-quality outcomes for software project delivery
• Serve as informal project manager and communicate with both internal and external partners with project status and weekly status reports
• Serve as the point person and be on-call during the product release
• Review contracts pertaining to software functionality and write statements of work for custom partner work
• Remain current on technical and professional developments affecting areas of responsibility