Program Manager II
About The Position
SMC Ltd. is seeking a Program Manager II to oversee the design, development, and successful implementation of new projects into production. The role contributes to efficient processes and a safe working environment, and shares responsibility for the final product delivered to customers. Performance is measured by execution, adherence to timelines and budgets, quality and control, communication, continual improvement, teamwork, and coordination across departments. The incumbent must balance multiple projects while maintaining consistent quality across programs. The Program Manager leads customer communication and satisfaction, supports account growth and sales pipeline management, coordinates cross-functional teams and project deliverables, and manages portfolios that may include large programs with multiple sub-projects. The role also leads validation planning, process and manufacturing improvements, customer design-for-manufacturability support, equipment and tooling procurement, production planning, quoting, contract review, and documentation. The position is based in Santa Rosa, California, and may require travel up to 25% of the time.
Requirements
- Bachelor’s degree in Engineering or equivalent years of experience in a related field.
- Ability to think creatively and develop solutions to complex issues.
- Ability to work effectively in a team.
- Excellent interpersonal and communication skills.
- Ability to work with minimal supervision and under pressure.
- Strong knowledge of MS Project.
- High aptitude with MS Office, virtual meeting applications such as MS Teams, and Windows OS.
- Basic CAD knowledge, preferably SolidWorks.
- Medium to high knowledge of statistical analysis.
- Ability to travel up to 25% of the time.
- Ability to read, write, and speak English.
- Applicants must be authorized to work in the United States.
Nice To Haves
- PLC, automation, and/or injection molding process background or knowledge.
- Previous leadership experience.
- Experience in the medical device industry.
- Previous experience with lean manufacturing concepts.
Responsibilities
- Lead the successful introduction of assigned projects and programs into production.
- Serve as the customer’s primary point of contact, support customer satisfaction, and communicate customer requirements and expectations to internal teams.
- Support account growth, develop account plans with the Business Development Manager, and manage the sales pipeline.
- Identify and implement process improvements that increase team efficiency, and mentor project team members and less-experienced project managers.
- Lead a portfolio of programs, including projects with multiple sub-projects, and coordinate project activities and deliverables across internal departments and customers.
- Develop ideas and solutions addressing product and program requirements.
- Create and control project Work Breakdown Structures, Gantt charts, action plans, status updates, and budget tracking controls.
- Create project charters and manage customer change-control trackers.
- Lead cross-functional teams toward project requirements and goals.
- Develop validation strategies for new products, transfers, and process improvements; initiate, author, and approve validation protocols and completion reports as needed.
- Support business development and quoting teams, including generating customer quotes for engineering services, equipment, product pricing, and molds.
- Support customer Design for Manufacturability for molded components and assembly products in coordination with sourcing, manufacturing engineering, quality, and subject matter experts.
- Support customer requirements for mold, fixturing, work-cell layout, and automation design in coordination with relevant internal experts.
- Follow ISO and other regulatory requirements and company procedures; support ongoing improvement of validation, project management, and other ISO and company processes.
- Coordinate customer communications and meetings.
- Drive specification and procurement of tooling and equipment required for assigned programs.
- Apply Lean Manufacturing and Six Sigma principles to new product launches.
- Support work-center layout development and estimate production times, staffing requirements, and related costs.
- Identify and execute improvement projects for existing manufacturing processes; evaluate product flow and investigate new technologies, including automation, to improve quality, safety, customer satisfaction, production standards, and cost efficiency.
- Oversee production, installation, calibration, operation, maintenance, repair, and development of new, modified, or existing equipment and fixtures.
- Manage operator training and certification processes for new products and support standardization across manufacturing and engineering activities.
- Plan and forecast with scheduling, customer service, and accounting personnel; support initial production runs as needed.
- Perform contract reviews and identify potential financial gaps.
- Initiate Engineering Change Requests at product launch and throughout the project, and release changes to production.
- Maintain engineering and production files with appropriate paperwork and documentation.
Benefits
- Paid holidays and PTO
- Health, dental, and vision insurance
- 401(k) retirement savings
- Life and disability insurance
- Promotional opportunities
- Training and career growth programs
- Tuition reimbursement
- Employee Assistance Program
- Clean, climate-controlled environment
- Stable schedule
- Amazing co-workers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
