Indianapolis Program Manager

Back on My Feet•Indianapolis, IN

3d•Onsite

About The Position

The Program Manager (PM) is responsible for overall local program operations, ensuring a sustainable, effective, and efficient program that achieves Back on My Feet's primary objective of helping members obtain and sustain employment, housing, and work toward stability. The PM manages and engages volunteers to support members along their journey toward self-sufficiency, and is responsible for developing and maintaining key relationships critical to program implementation — facility relationships, corporate partnerships, and community partnerships. The PM grows impact and adds value for members, alumni, volunteers, and donors through principled entrepreneurship, innovation, and informed experimentation within the overall organizational vision.

Requirements

Bachelor's degree, or equivalent combination of education, training, and 4+ years of relevant work experience.
Ability to communicate effectively with diverse populations.
Strong written and verbal communication skills, including excellent public presentation skills.
Willingness and ability to travel to multiple locations within the assigned chapter and surrounding areas.
Ability to adhere to an unconventional work schedule (e.g., morning Circle Ups starting between 5:00–5:30am; occasional evening and weekend activities).
Proficiency with technology required, including CRM or case management software (Salesforce preferred), Slack, Asana, Microsoft Office.
Willingness to engage running as a personal practice. You don't have to be fast, but you must be willing to lace up.
Ability to lift 50 pounds

Nice To Haves

Volunteer management experience highly preferred.
Understanding of homelessness, social services, recovery, and the nonprofit landscape preferred.

Responsibilities

Ensure robust and impactful implementation of the BoMF program, aligned with the organization's mission, vision, and Strategic Anchors.
Execute on growth strategy to grow the BoMF program in the assigned chapter and surrounding areas through new facility partners, deeper impact with current partners, and effective volunteer support and engagement.
Own the implementation and oversight of robust volunteer programs and services — individual and corporate — to drive sustainable growth and exceed engagement and employment targets.
Recruit, train, manage, and retain volunteers to execute local program initiatives and exceed goals.
Collaborate with centralized staff to ensure volunteers receive appropriate orientation and onboarding and understand and adhere to BoMF policies and procedures.
Identify and fill ongoing volunteer needs, including recruitment and community awareness.
Ensure volunteers have a shared understanding of the organization's vision and goals, and their opportunity to create impact.
Build and maintain effective relationships with facility partners, referral partners (training, education, workforce development, and other member resources), employment partners, and BoMF corporate partners as appropriate.
Ensure consistent, ongoing member recruitment and onboarding activities at referral partner facilities to maintain and grow the member pipeline to meet and exceed goals.
Successfully execute BoMF's Next Steps program — financial literacy and employment preparation workshops, coordination of employment services, direct member support, and volunteer assistance with job searching, interview preparation, employment referrals, housing navigation, and financial aid.
Directly supervise, coach, and develop the Program Specialist in the chapter).
Set clear expectations and provide regular feedback to the Program Specialist, tied to program and volunteer engagement KPIs.
Ensure complete and timely tracking of all data in Salesforce.
Proactively collaborate with BoMF central staff to document member and volunteer stories that highlight program impact.
Serve as a role model in exemplifying the organization's Strategic Anchors.
Oversee management of gear and inventory as needed, along with other administrative tasks.
Collaborate with other BoMF staff and volunteers to identify and execute events geared toward community awareness and member, volunteer, and donor engagement.
Perform other duties as assigned.