Program Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree from a U.S. regionally accredited institution or foreign degree equivalent.
• Background in customer service.
• Ability to work in a fast-paced, complex environment with accurate attention to detail.
• Basic office management and clerical skills.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Ability to pass a background check and meet Individual Logistic Support requirements.
• Must qualify for ILS under USAREUR Regulation 600-700, Section III, 7-13: serve the U.S. Forces exclusively, not be stateless, be a national of a NATO state excluding the host nation, and not be ordinarily resident in the host nation.

Nice To Haves

• Local candidate with Individual Logistic Support eligibility.
• Valid U.S. driver’s license and ability to obtain a military driver’s permit in the host nation.

Responsibilities

• Provide customer service and academic-cycle support to current and prospective students through in-person, telephone, email, CRM, and videoconferencing channels.
• Promote and support localized UMGC services, including hybrid classes, testing services, and university-sponsored events.
• Perform operational and administrative duties to maintain offices and test centers in accordance with testing agency standards.
• Maintain knowledge and proficiency with UMGC systems, including Salesforce, PeopleSoft, CRM databases, and other university-sponsored systems.
• Document student contacts in UMGC’s CRM system and schedule appropriate follow-up activities.
• Maintain relationships with Education Services Officers, specialists, counselors, military partners, and equivalents; provide program briefings when allowed.
• Organize and participate in local outreach activities and events, professionally representing UMGC.
• Track and analyze class enrollments, student interest, and degree progression to inform scheduling; help ensure classrooms have adequate space and technology.
• Attend the first class session to assist instructors and students, and assist faculty with obtaining base access for assigned installations.
• Assist with processing students’ military documentation, including Tuition Assistance forms and orders.
• Distribute marketing, advertising, and mass-media materials at assigned locations when permissible.
• Execute site-specific outreach plans and participate in events supporting recruitment and retention goals.
• Provide National Test Center testing services according to community demand and maintain required NTC training and certifications.
• Participate in staff meetings, professional development, and training sessions as required.
• Track and compile monthly statistics and provide reports as needed.
• Communicate with supervisors and other UMGC staff to support timely resolution of student issues and escalations.
• Travel to Illesheim base as required, potentially weekly.
• Perform other job-related duties as assigned.

Benefits

• 15–25 days of paid vacation, depending on years of service.
• 15 days of sick leave.
• 3 personal days.
• 11 federal holidays.
• Health care, medical with vision, dental, and prescription plans for individuals and families, subject to eligibility; coverage is effective the first of the month following hire.
• Term life insurance and accidental death and dismemberment insurance.
• Long-term disability insurance, subject to eligibility.
• Retirement stipend equal to 7.25% of base salary for Contingent III employees.
• Eligibility to contribute to supplemental retirement accounts, including 403(b), 457(b), and Roth options; no university subsidy or matching funds are provided.
• Immediate tuition remission eligibility for Contingent III employees at UMGC or the University of Maryland College Park.
• Undergraduate tuition remission eligibility for spouses and dependent children after two years of service.
• Moving allowance may be available, subject to position terms, conditions, and agreements.