Program and National Test Center Coordinator, Ansbach

University of Maryland Global Campus

14d•Onsite

About The Position

The Program and National Test Center Coordinator is the on-site University of Maryland Global Campus representative in Ansbach, Germany, with travel once a week to Illesheim, Germany. The position provides academic, administrative, and testing support; community outreach; and customer relations management. As a front-line staff member, the coordinator supports current and prospective students and works as part of a team. The position reports to the Site Lead, or, if no Site Lead is assigned, to the Assistant Director. The coordinator works with the Assistant Director, Regional Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community. Site-specific duties may vary. Occasional evening or weekend hours and travel may be required. The coordinator provides student advising and customer service through in-person visits, telephone, email, CRM, and videoconferencing; promotes local university services and events; performs operational and administrative duties; maintains proficiency with university systems; and documents student contacts and follow-up. Responsibilities also include maintaining relationships with military education representatives and partners, organizing and attending outreach events, monitoring enrollments and student interest to support course scheduling, assisting faculty and students at the first class session, and helping faculty obtain installation access. The coordinator assists with military documentation, distributes marketing materials where permitted, supports recruitment and retention outreach, provides National Test Center testing services, completes required training and certifications, tracks statistics, and communicates with UMGC colleagues to resolve student issues. This is a full-time, 100% FTE, Overseas Contingent III position, Grade 003. The hiring rate is $38,200. Employees also receive an applicable currency adjustment subject to the monthly Department of Defense Cost of Living Allowance index for the work location; this amount may fluctuate. Applicants must be able to pass a background check and meet Individual Logistic Support requirements. Local candidates with ILS are preferred. Applicants must submit a cover letter and resume.

Requirements

Bachelor’s degree from a U.S. regionally accredited institution or foreign degree equivalent.
Background in customer service.
Ability to work in a fast-paced, complex environment with accurate attention to detail.
Basic office management and clerical skills.
Effective written and verbal communication skills.
Good interpersonal skills.
Ability to pass a background check and meet Individual Logistic Support requirements.
Must qualify for ILS under USAREUR Regulation 600-700, Section III, 7-13: serve the U.S. Forces exclusively, not be stateless, be a national of a NATO state excluding the host nation, and not be ordinarily resident in the host nation.

Nice To Haves

Local candidate with Individual Logistic Support eligibility.
Valid U.S. driver’s license and ability to obtain a military driver’s permit in the host nation.

Responsibilities

Provide customer service and academic-cycle support to current and prospective students through in-person, telephone, email, CRM, and videoconferencing channels.
Promote and support localized UMGC services, including hybrid classes, testing services, and university-sponsored events.
Perform operational and administrative duties to maintain offices and test centers in accordance with testing agency standards.
Maintain knowledge and proficiency with UMGC systems, including Salesforce, PeopleSoft, CRM databases, and other university-sponsored systems.
Document student contacts in UMGC’s CRM system and schedule appropriate follow-up activities.
Maintain relationships with Education Services Officers, specialists, counselors, military partners, and equivalents; provide program briefings when allowed.
Organize and participate in local outreach activities and events, professionally representing UMGC.
Track and analyze class enrollments, student interest, and degree progression to inform scheduling; help ensure classrooms have adequate space and technology.
Attend the first class session to assist instructors and students, and assist faculty with obtaining base access for assigned installations.
Assist with processing students’ military documentation, including Tuition Assistance forms and orders.
Distribute marketing, advertising, and mass-media materials at assigned locations when permissible.
Execute site-specific outreach plans and participate in events supporting recruitment and retention goals.
Provide National Test Center testing services according to community demand and maintain required NTC training and certifications.
Participate in staff meetings, professional development, and training sessions as required.
Track and compile monthly statistics and provide reports as needed.
Communicate with supervisors and other UMGC staff to support timely resolution of student issues and escalations.
Travel to Illesheim base as required, potentially weekly.
Perform other job-related duties as assigned.

Benefits

15–25 days of paid vacation, depending on years of service.
15 days of sick leave.
3 personal days.
11 federal holidays.
Health care, medical with vision, dental, and prescription plans for individuals and families, subject to eligibility; coverage is effective the first of the month following hire.
Term life insurance and accidental death and dismemberment insurance.
Long-term disability insurance, subject to eligibility.
Retirement stipend equal to 7.25% of base salary for Contingent III employees.
Eligibility to contribute to supplemental retirement accounts, including 403(b), 457(b), and Roth options; no university subsidy or matching funds are provided.
Immediate tuition remission eligibility for Contingent III employees at UMGC or the University of Maryland College Park.
Undergraduate tuition remission eligibility for spouses and dependent children after two years of service.
Moving allowance may be available, subject to position terms, conditions, and agreements.