Program and National Test Center Coordinator, Livorno

University of Maryland Global Campus

13d•Onsite

About The Position

The Program and National Test Center Coordinator is the on-site University of Maryland Global Campus representative who provides academic, administrative, and testing support; community outreach; and customer relations management. This front-line role serves current and prospective students and works as part of a team. It reports to the Site Lead or, if no Site Lead is assigned, the Assistant Director. The coordinator works with the Assistant Director, Regional Director, local program coordinators and staff, education center personnel, faculty, administrative staff, and the military community. Site-specific duties may vary. Occasional evening or weekend hours and travel may be required. The position supports students throughout the academic cycle, promotes localized university services and events, helps maintain offices and test centers, and provides National Test Center services in response to community demand. It also supports outreach, enrollment and scheduling analysis, classroom readiness, military documentation processing, faculty access to installations, student issue resolution, and reporting. This is a part-time, 50% FTE position based in Livorno (Camp Darby), Italy. Applicants must already possess and maintain Individual Logistical Support (ILS); the position does not provide ILS. Applicants must meet the stated eligibility criteria, including possessing a U.S. military ID card and SOFA card from an external source and a valid passport. All submissions must include a cover letter and resume.

Requirements

Bachelor’s degree from a U.S. regionally accredited institution or foreign degree equivalent.
Background in customer service.
Ability to work in a fast-paced, complex environment with accurate attention to detail.
Basic office management and clerical skills.
Effective written and verbal communication skills.
Good interpersonal skills.
Ability to pass a background check and meet Individual Logistical Support (ILS) requirements.
Must already have and be able to maintain ILS; this position does not offer ILS.
Must possess a U.S. military ID card and SOFA card from an external source and a valid passport.
To qualify for ILS, applicants must serve the U.S. Forces exclusively, not be stateless, be nationals of a NATO state other than the host nation, and not be ordinarily resident in the host nation.
Applicants must submit a cover letter and resume.

Nice To Haves

Valid U.S. driver’s license and ability to obtain a military driver’s permit in the host nation.

Responsibilities

Provide superior customer service and advocate for and advise students throughout the academic cycle through in-person, telephone, email, and video channels.
Promote and support localized UMGC services, including hybrid classes, testing services, and university-sponsored events.
Perform operational and administrative duties to maintain offices and test centers according to test agency standards.
Maintain knowledge and proficiency with UMGC systems, including Salesforce, PeopleSoft, CRM databases, and other university systems.
Document student contacts in UMGC’s Customer Relations Management System and schedule follow-up activities.
Communicate with prospective and current students in person and through phone, email, CRM, and video communications.
Maintain relationships with Education Services Officers, Specialists/Counselors, military partners, and equivalents, and provide periodic program briefings when permitted.
Organize and participate in local outreach, including education fairs, open houses, semester start-ups, student appreciation days, local graduations, and other events.
Track and analyze class enrollments, student interest, and local degree progression to inform scheduling; ensure classrooms have adequate space and technology; attend the first class session to assist instructors and students; and help faculty obtain base access.
Assist with processing students’ military documentation, such as Tuition Assistance forms and orders.
Distribute marketing, advertising, and mass media materials at assigned locations when permitted.
Execute site-specific outreach plans and participate in events that support recruitment and retention goals.
Provide National Test Center testing services according to community demand while balancing other duties, and maintain required NTC training and certifications.
Participate in staff meetings, professional development, and training sessions as required.
Track and compile monthly statistics and provide reports as needed.
Communicate with the immediate supervisor and other UMGC staff to ensure timely resolution of student issues and escalations.
Perform other job-related duties as assigned.

Benefits

15 to 25 days of paid vacation, depending on years of service, prorated for part-time employees.
15 days of sick leave, prorated for part-time employees.
3 personal days, prorated for part-time employees.
11 federal holidays, prorated for part-time employees.
Health care, medical with vision, dental, and prescription plans for individuals and families; coverage begins the first of the month following hire. Contingent III employees averaging at least 20 hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
Term life insurance and Accidental Death and Dismemberment insurance.
Long-Term Disability insurance, subject to eligibility; Contingent III part-time employees working less than 0.5 FTE are not eligible.
Retirement stipend equal to 7.25 percent of base salary for Contingent III employees.
Eligibility to contribute to a supplemental retirement account, including 403(b), 457(b), and Roth options; the university provides no subsidies or matching funds.
Immediate tuition remission eligibility for Contingent III employees at UMGC or the University of Maryland College Park; spouses and dependent children become eligible for undergraduate tuition remission after two years of service. Part-time employees working at least 50% receive prorated tuition remission.
Moving allowance may be available subject to the position’s terms, conditions, and agreements.
Applicable currency adjustment (CAX), subject to the monthly DoD COLA Index for the work location and change based on market indices.