Fulfillment Production Supervisor
BODY ART ALLIANCE • Oakdale, CA18d • $74,000 - $85,000 • Onsite
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Fulfillment Production Supervisor
BODY ART ALLIANCE•Oakdale, CA
•$74,000 - $85,000•Onsite
About The Position
NeoMetal, a flagship brand of Body Art Alliance, is seeking a Fulfillment Supervisor to lead its fulfillment team at its Oakdale, California manufacturing facility. The role oversees the assembly, kitting, and shipment of orders, ensuring each order is accurate and shipped on time. The supervisor owns scheduling, coaches a hands-on team, monitors operational results, and works with Sales, Customer Service, Production, and Inventory to align priorities and customer expectations. The position includes creating schedules based on order volume and deadlines; training and coaching team members; maintaining a safe, organized, and accountable floor; monitoring performance indicators; investigating misses and implementing fixes; driving continuous improvement across gemming and fulfillment; and overseeing accurate, timely ERP transactions. The work takes place in a fast-paced warehouse and office environment and involves close visual inspection, extended standing and walking, and moving packages up to 50 pounds. Occasional extended hours may be needed during peak periods.
Requirements
- 3–5+ years of experience in fulfillment or warehouse operations, including 2+ years as a lead or supervisor.
- Hands-on experience with an ERP system.
- Confidence using Microsoft 365, including Outlook, Excel, and Teams.
- Ability to manage a team, set expectations, and coach people.
- Strong organization and multitasking skills in a fast-paced environment.
- Attention to detail, including fine-detail inspection under magnification.
- Clear, friendly communication and ability to manage competing priorities against tight deadlines.
- Ability to solve problems independently and work well with others.
Nice To Haves
- NetSuite experience, particularly with order fulfillment and inventory adjustment transactions.
- Experience with small, high-value, or detail-sensitive products such as jewelry.
Responsibilities
- Create daily and weekly schedules that keep pace with order volume, priorities, and deadlines.
- Train new and existing team members on fulfillment processes, quality standards, and system transactions.
- Coach team members through regular feedback and clear expectations, and help them grow.
- Keep the floor safe, organized, and accountable.
- Monitor and report on KPIs such as order accuracy, on-time shipment, throughput, and backlog.
- Investigate root causes when performance misses targets and put fixes in place.
- Drive continuous improvement across gemming and fulfillment.
- Oversee ERP transactions, including order fulfillment, inventory adjustments, and work orders.
- Ensure transactions are accurate and timely so inventory and order records remain reliable.
- Partner with Sales, Customer Service, and Production to align on order priorities and customer expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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