Production Associate Jobs

About The Position

Requirements

• Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, with patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills.
• Authorized to work in the United States.
• Flexible availability.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions while looking up and/or down.
• Ability to lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.

Responsibilities

• Greet customers warmly, provide excellent customer service, and promptly address customer inquiries.
• Track inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management.
• Keep the stockroom and back-end inventory organized for easy access.
• Process customer purchases accurately using the POS system and handle cash, credit, and debit transactions.
• Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Perform other duties as assigned by the supervisor.