Sales Production Associate - Concord - FT
About The Position
The Sales Production Associate efficiently receives, sorts, prices, tags, and stocks donations, helping maintain a smooth flow from the drive-thru to the sales floor. The role contributes to the smooth operation of a fast-paced retail environment and embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position reports to the Store Manager, who evaluates performance annually. The associate provides customer service, maintains merchandise and inventory, keeps the stockroom organized, processes purchases and payments, and collaborates with the store team. The job also involves following safety practices and using material handling equipment, personal protective equipment, and light industrial machinery.
Requirements
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in all interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, correct categorization, and compliance with store guidelines.
- Ability to learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently and accurately in a fast-paced setting while maintaining organization.
- Strong teamwork and communication skills.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and move the head and neck in twisting or static motions while looking up or down.
- Ability to lift and/or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent service, and respond promptly to inquiries.
- Track inventory levels, conduct regular counts, restock merchandise, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized for easy access.
- Process customer purchases using the POS system; accurately handle cash, credit, and debit transactions; monitor the cash drawer; and assist with end-of-day balancing and deposits.
- Follow Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Work collaboratively with team members and supervisors, adapt to changing priorities, and contribute to a positive team environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
