0418 - CASHIER/SALES ASSOCIATE - CONCORD

GATE Store•Concord, NC

About The Position

The Store Associate supports the current and future goals of GATE stores by following Operations Division procedures and programs and participating in daily store operations, including food service. The associate learns and participates in current and future programs, monitors progress, and helps ensure employees uphold GATE standards. The role focuses on customer service, checkout, store upkeep and merchandising, safe equipment operation, and compliance with company policies and applicable rules and regulations.

Requirements

Be of legal age to sell alcohol and tobacco products.
Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends and holidays.
Speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Be detail-oriented and have strong organizational skills.
Stand for extended periods.
Lift, carry, and move up to 50 pounds.
Perform repetitive movements over long periods.
Bend, kneel, stoop, and reach, including overhead.
Work in varying and extreme temperatures.
Have basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
Operate a personal computer.
Understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

Follow GATE procedures, programs, standards, and attendance policies.
Participate in daily store operations, including food service, and train on current and future programs.
Attend required training, safety courses, office meetings, and departmental meetings.
Arrive on time and maintain proper attire and appearance according to GATE standards.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Follow company policies and applicable federal, state, and local rules, including procedures for robberies and safe handling of petroleum products.
Keep the store clean and well stocked.
Perform minor repairs and maintenance of store equipment and operate equipment as assigned.
Handle payments according to GATE policies.
Prioritize customers, greet them, answer questions about products and services, address inquiries, resolve complaints, and provide an efficient checkout experience.
Contribute to a positive and supportive team environment and communicate accurately and positively with customers and staff.
Use problem-solving and de-escalation skills.
Operate the cash register, money order machine, electronic lottery, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
Merchandise the store by stocking shelves, pricing products, blocking and facing shelves, placing window banners and in-store point-of-sale materials, and ensuring products are in code.
Perform other duties assigned by the Store Manager.