Sales Associate (Full-Time) - Concord Mills, Concord, NC

DTLR, Inc.•Concord, NC

3d•Onsite

About The Position

The Full-Time Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other duties assigned by management. Work is expected to be professional, courteous, reliable, and results-oriented. The standard work week is 35 to 40 hours. The role is based at the Concord Mills store in Concord, North Carolina, and may require working in multiple stores within the assigned district.

Requirements

Previous retail or customer-service experience is preferred but not necessary.
A high school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work with minimal supervision and take charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and interest in working with customers in a retail setting.
A track record of building and working as part of a team, handling responsibility, and understanding the needs of the street-lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.

Responsibilities

Build customer relationships by providing professional, courteous, attentive, honest, and responsive service; identify customer needs and offer knowledgeable product assistance.
Apply basic fashion and trend knowledge to recommend appropriate merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in monitoring and identifying loss or inconsistencies and support store shrink goals.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Minimize inventory shrinkage by protecting against shoplifting and internal theft and following loss-prevention and security procedures.
Follow proper point-of-sale procedures, balance money handled during an assignment, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.