Assistant Manager- Concord Mills, NC

Michael Kors Stores California•Concord, CA

About The Position

Michael Kors is seeking a globally minded Assistant Manager with a passion for fashion to work in a creative, fast-paced environment. The Assistant Manager supports the store manager and helps achieve sales goals, deliver elevated customer service, manage store operations and merchandising, and recruit, train, and develop staff. The role requires maintaining brand image and grooming standards and addressing client, operational, and human resources issues effectively.

Requirements

Bachelor's degree.
Three years of management experience.

Responsibilities

Meet personal and store sales goals.
Track, monitor, and communicate business results.
Ensure associates provide elevated sales and service, leading by example.
Develop personal sales techniques and help associates improve their sales techniques.
Maintain sales policies and procedures.
Maintain in-depth merchandise knowledge and develop product knowledge among selling staff.
Keep informed about the fashion industry and market trends.
Ensure associates provide the highest level of customer service.
Build and maintain repeat clientele using personal client books and help staff use their client books.
Resolve client problems and complaints quickly and effectively.
Assist associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
Collaborate with the store manager on risk management, physical security, store cash controls, and inventory management.
Support and assist with staff training on register usage and maintenance.
Understand and execute management register functions.
Participate in inventories.
Execute cash control procedures, including bank deposits, safe funds, and petty cash.
Implement and maintain merchandising and visual directives.
Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
Ensure deliveries are processed properly and promptly.
Identify and communicate product concerns promptly.
Communicate inventory needs to support business goals.
Assist in recruiting, training, and developing staff.
Help ensure the integrity of payroll and the payroll process.
Evaluate associate performance and provide ongoing feedback to support results.
Resolve human resources issues promptly and effectively, partnering with HR when necessary.
Support and follow up on training programs and seminars.
Ensure professional image and grooming standards that reflect the brand are followed.