Assistant Manager- Concord Mills, NC

Michael Kors • Concord, NH

2d

About The Position

Michael Kors is seeking an Assistant Manager for its Concord Mills, NC location. The role supports store sales, customer service, operations, merchandising and visual standards, and human resources. The Assistant Manager works with the store manager to meet business goals, develop associates, maintain store procedures, and deliver an elevated customer experience. The position is full-time and requires a bachelor's degree and three years of management experience.

Requirements

• Bachelor's degree.
• Three years of management experience.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communicating business results.
• Ensure associates provide elevated sales and service; lead by example.
• Develop personal sales techniques and help associates develop theirs to maximize sales.
• Maintain all sales-related policies and procedures.
• Maintain in-depth merchandise knowledge and develop product knowledge among selling staff.
• Keep current with the fashion industry and market trends.
• Ensure associates provide the highest level of customer service.
• Build and maintain repeat clientele using personal client books and help staff use their client books.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
• Collaborate with the store manager on risk management, physical security, store cash controls, and inventory management.
• Support staff training in appropriate register usage and maintenance.
• Understand and execute all management register functions.
• Participate in inventories.
• Execute cash control procedures, including bank deposits, safe funds, and petty cash.
• Assist with implementing and maintaining merchandising and visual directives.
• Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
• Ensure deliveries are processed properly and promptly.
• Identify and communicate product concerns promptly.
• Communicate inventory needs to support business goals.
• Assist with recruiting, training, and developing staff.
• Help ensure the integrity of payroll and the payroll process.
• Evaluate associate performance and provide ongoing feedback to achieve results.
• Resolve human resources issues promptly and effectively, partnering with HR when necessary.
• Support and follow up on training programs and seminars.
• Ensure professional image and grooming standards are followed and reflect the brand image.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager