Sales Production Associate - Niles - FT
About The Position
The Sales Production Associate receives, sorts, prices, tags, and stocks donations, helping ensure a smooth flow of merchandise from the drive-thru to the sales floor and supporting the operation of a fast-paced retail environment. The position is based at the Niles store in Niles, Michigan, is full-time, and has a day shift. The stated salary is $13.73 per hour. The associate provides customer service, supports inventory and stockroom organization, and may process customer purchases and help with cash balancing and deposits. The role reports to the Store Manager, who evaluates performance annually. The associate is expected to embody Goodwill’s mission to “Empower people to achieve their most abundant life” and uphold its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
- Authorization to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up and/or down.
- Ability to lift and/or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent customer service, and promptly address customer inquiries.
- Track inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized for easy access.
- Process customer purchases accurately using the POS system and handle cash, credit, and debit transactions accurately.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
- Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
