Sales Production Associate - Rochester - FT

GOODWILL INDUSTRIES GROUP • Rochester, IN

19d • $11 - $0 • Onsite

About The Position

The Sales Production Associate efficiently receives, sorts, prices, tags, and stocks donations to ensure a seamless flow from the drive-thru to the sales floor and contribute to the smooth operation of a fast-paced retail environment. The role reports to the Store Manager, who evaluates performance annually. The associate embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Requirements

• Excellent customer service skills and the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, with patience and professionalism in interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills.
• Authorized to work in the United States.
• Flexible availability.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions, including looking up and down.
• Ability to lift and/or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
• Ability to safely operate material-handling equipment, personal protective equipment (PPE), and light industrial machinery.

Responsibilities

• Greet customers warmly, provide excellent customer service, and promptly address inquiries to support a positive shopping experience.
• Track inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management.
• Keep the stockroom and back-end inventory organized and accessible.
• Accurately process purchases using the POS system; handle cash, credit, and debit transactions; monitor the cash drawer for discrepancies; and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking improvements to efficiency, organization, and workflow.
• Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented environment.
• Perform other duties as assigned by the supervisor.
• Receive, sort, inspect, price, tag, and stock donated items in accordance with store guidelines and donation policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed