Sales Production Associate - Ireland Rd. - FT
About The Position
The Sales Production Associate receives, sorts, prices, tags, and stocks donations to maintain an efficient flow from the drive-thru to the sales floor and support the smooth operation of a fast-paced retail environment. The position reports to the Store Manager, who evaluates performance annually. The associate is expected to embody Goodwill’s mission to “Empower people to achieve their most abundant life” and uphold its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role includes providing welcoming customer service, maintaining and organizing inventory, processing purchases and payments, and supporting store operations and continuous improvement. The associate works collaboratively with teammates and supervisors and adapts to changing priorities.
Requirements
- Excellent customer service skills and the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items.
- Ability to learn and apply donation policies, including identifying acceptable and unacceptable items.
- Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Authorization to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
- Ability to safely operate material-handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent customer service, and promptly address inquiries.
- Track inventory levels, conduct regular counts, restock sales-floor merchandise, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized and accessible.
- Accurately process customer purchases using the POS system and handle cash, credit, and debit transactions.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented environment.
- Perform other duties as assigned by the supervisor.
- Receive, sort, inspect, price, tag, and stock donations in accordance with store guidelines and donation policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
