Assistant Manager - Ireland Rd. - FT
About The Position
The Assistant Manager manages the daily operations of a fast-paced retail store, supporting efficient processes across customer service, inventory management, sales, merchandising, and sales floor operations. The role focuses on providing customers with a positive, welcoming shopping experience while maintaining a productive work environment for staff. The position reports to the Store Manager, who evaluates performance annually. The Assistant Manager also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position supervises Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates. It is a full-time, day-shift retail position at the Ireland Road store in South Bend, Indiana. Some travel to different job sites is required.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills and the ability to inspire, motivate, and hold team members accountable.
- Ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills for engaging with employees, customers, and management.
- Ability to communicate information clearly and effectively in varied situations.
- Ability to resolve customer concerns and support a positive shopping experience.
- Commitment to high customer-service standards and customer satisfaction.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance for travel to different job sites.
- Authorized to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to use standard office and light industrial equipment effectively and safely.
Responsibilities
- Participate in recruiting and hiring qualified candidates to build a competent and diverse team.
- Develop and implement staff training on company policies, procedures, and customer service standards.
- Monitor employee performance and provide constructive feedback and coaching to support professional growth and accountability.
- Take appropriate disciplinary action when necessary.
- Supervise and coordinate daily store operations, including inventory, merchandising, sales floor operations, and customer service.
- Coordinate departments to achieve business goals, improve workflow efficiency, and provide an exceptional customer experience.
- Establish and enforce safety protocols for employees and customers.
- Monitor security risks, including internal theft and shoplifting, and take proactive steps to mitigate them.
- Promote safety awareness and compliance among staff.
- Communicate with the Store Manager about operations, staff performance, and challenges.
- Participate in regular meetings to discuss store performance and collaborate on improvement strategies.
- Assist in developing and implementing corrective action plans and monitor their outcomes.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
