Assistant Manager - Ireland Rd. - FT
About The Position
The Assistant Manager manages the daily operations of a fast-paced retail store, supporting smooth and efficient processes across customer service, inventory management, sales, and other store areas. The role aims to create a positive, welcoming shopping experience while maintaining a productive work environment for staff. It reports to the Store Manager, who evaluates performance annually. The Assistant Manager also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role supervises Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates. It is a full-time, day-shift retail position at the Ireland Road store in South Bend, Indiana, with no travel percentage listed. The stated salary is $17.00 per hour.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills and the ability to inspire, motivate, and hold team members accountable.
- Demonstrated ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills for engaging with employees, customers, and management.
- Ability to convey information clearly and effectively in varied situations.
- Skill in resolving customer concerns and supporting a positive shopping experience.
- Commitment to high customer-service standards and customer satisfaction.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance to travel to different job sites.
- Authorization to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up and/or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to use standard office and light industrial equipment safely and effectively.
Responsibilities
- Participate in recruitment by identifying and hiring qualified candidates to build a competent and diverse team.
- Develop and implement training so staff understand company policies, procedures, and customer service standards.
- Monitor employee performance and provide constructive feedback and coaching to encourage professional growth and accountability.
- Take appropriate disciplinary action when necessary to maintain standards of conduct and performance.
- Supervise and coordinate store operations, including inventory, merchandising, sales floor operations, and customer service.
- Ensure departments collaborate to achieve business goals, improve workflow efficiency, and provide an exceptional shopping experience.
- Establish and enforce safety protocols to maintain a secure environment for employees and customers.
- Monitor potential security risks, including internal theft and shoplifting, and take proactive steps to mitigate them.
- Promote safety awareness and compliance among staff.
- Maintain open communication with the Store Manager about store operations, staff performance, and challenges.
- Participate in regular meetings to review store performance, share insights, and collaborate on improvement strategies.
- Help develop and implement corrective action plans for operational issues, and monitor their execution and results.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
