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The Product Installation Engineer installs new tools independently at customer sites, typically requiring only occasional guidance from managers. The engineer follows procedures to deliver consistent results within specified cycle times, exercises judgment within defined practices and policies, and works to achieve production readiness. This role troubleshoots and repairs complex system-level issues during installations using standard procedures, troubleshooting techniques, and installation best-known methods. The engineer recognizes when escalation is needed and communicates prior actions and relevant data clearly. The position also owns installation administration, including field service reports and daily progress and non-conformance pass-downs, and contributes to post-activity Quality Feedback Reports. The role requires readiness to travel for extended periods, including managing personal travel documentation and finances so scheduled activities are not disrupted. Travel is approximately 80–90% domestically and internationally, using commercial transportation to customer sites. The engineer may assist junior engineers, provide guidance and technical assistance at customer sites, develop basic plans of action, and provide phone and on-site support to junior engineers. US citizenship is required.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed

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