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Pharmacy Technician

CVS Health•Oceanside, CA

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, accurate and prompt prescription fulfillment and compassionate service. They assist patients and customers as an often-first point of contact, follow company standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive and engaging team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Technicians may support additional patient-care services—including immunizations, point-of-care testing and offsite clinics—when permitted by law and supported by required training and certification. Where permitted, a technician immunizer must complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a part-time position with 20 anticipated weekly hours. The listed typical pay range is $18.90–$28.90 per hour. The position is eligible for a range of benefits and programs, depending on hours worked and eligibility.

Requirements

  • Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education and licensure or certification requirements.
  • If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
  • If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
  • Meet state-level licensure and national certification requirements applicable to the position.
  • Complete required training within the designated timeframe.
  • Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
  • Demonstrate customer-service and team-orientation skills, including helping people in a friendly manner, understanding patient reactions, and responding appropriately.
  • Use verbal and written communication effectively with patients and colleagues, including active listening.
  • Use mathematical reasoning to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
  • Identify challenging patient or colleague interactions and select an appropriate course of action.
  • Meet the position’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning and bagging items; reaching and stretching; repetitive finger movements; precise control of equipment; stooping and bending; and close visual acuity.
  • Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
  • Communicate and receive detailed or important spoken information accurately.

Nice To Haves

  • One to three years of previous experience as a Pharmacy Technician.
  • Previous experience in a pharmacy, retail, medical or customer-service setting.
  • Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

  • Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
  • Follow pharmacy workflow procedures at production, pick-up, drive-thru and drop-off workstations to support safe and accurate prescription fulfillment.
  • Provide caring and personalized service to patients at pick-up, drive-thru and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
  • Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock and waiting-bin inventories.
  • Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
  • Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
  • Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
  • Deliver additional patient-care services, such as immunizations, point-of-care testing and offsite clinics, when allowed by law and supported by required training and certification.
  • When permitted and qualified as a technician immunizer, prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information; track and document applicable patient information; and monitor and manage vaccine supplies.
  • Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
  • Perform additional tasks as directed by a Supervisor or Manager.

Benefits

  • Dental benefits
  • Vision benefits
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

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