Pharmacy Technician

CVS Health • Tucson, AZ

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and operational and service excellence in retail locations. They are often the first point of contact for patients and customers, providing caring, personalized service and helping pharmacy operations run smoothly. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and policies for patient safety, controlled substances, privacy, and security. After beginning the role, they must complete company training and satisfy state registration, licensing, and certification requirements; duties may be restricted until requirements are met.

Depending on state law and required training, technicians may also support immunizations and other patient health services, such as point-of-care testing and offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring questions to the pharmacist, responding to and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as needed.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use math to solve prescription-related problems, such as calculating quantities, days’ supply, and bottles needed.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet physical demands including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precise machine adjustment, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds; consistently exert negligible force to move objects.
• Accurately express and exchange spoken information and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company SOPs and pharmacy workflow procedures at workstations including production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substance dispensing and recordkeeping, privacy, and security.
• Complete required company training and state registration, licensing, and certification requirements.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
• Where permitted, complete additional requirements to obtain Technician Immunizer status; prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies.
• Contribute to a safe, inclusive, and engaging team; remain receptive to feedback and seek opportunities to develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED