Pharmacy Technician

CVS Health • Grapevine, TX

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, timely prescription fulfillment and excellent patient service in retail locations. They help pharmacy operations run smoothly by following company standard operating procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards. Technicians serve as a frequent first point of contact for patients and customers, providing caring assistance and contributing to a safe, inclusive team environment.

After starting the role, Technicians must complete the company training program and satisfy state-specific registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are met. Where permitted by law and supported by required training and certification, Technicians may provide additional health services, including immunizations and point-of-care testing, and may staff offsite clinics. Technician Immunizers must complete additional training and licensure requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

This is a part-time position with 20 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. Technicians may need to work at other stores in the market to meet business needs. The listed pay range is $16.50–$25.00 per hour; actual pay depends on factors including experience, education, and geography.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-specific pharmacy technician licensure and national certification requirements, where applicable.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate and shift quickly between tasks.
• Provide friendly, responsive customer service and work effectively as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine prescription quantities, days' supply, and bottle counts.
• Resolve challenging patient or colleague interactions by selecting an appropriate course of action.
• Meet the role's physical demands, including remaining upright for extended periods; reaching, stooping, and repetitive finger movements; close visual acuity; and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.
• Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
• Follow workflow procedures at pharmacy workstations, including production, pick-up, drive-thru, and drop-off, to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
• When supporting immunizations, complete required training and licensure; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning for prescription quantities and supplies, and select appropriate actions to resolve challenging interactions.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, stooping, visually inspecting small items, and handling objects of varying weights.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED