Pharmacy Technician

CVS Health•Ann Arbor, MI

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting in the role, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Technicians contribute to safe and effective pharmacy operations, patient service, inventory activities, and compliance with applicable laws, regulations, professional standards, ethical principles, and CVS policies. Where permitted by law and supported by required training and certification, they may deliver additional health services, including immunizations and point-of-care testing, and may voluntarily staff offsite clinics. Technicians who obtain Technician Immunizer status may prepare and administer vaccines and perform related patient education, monitoring, documentation, and vaccine-supply management. This is a full-time position with an anticipated 40 hours per week. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $16.50–$25.00 per hour. The actual offer depends on factors including experience, education, geography, and other relevant factors. The full-time position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not establish a minimum age, be at least 16 years old.
If the state board of pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-specific licensure and national certification requirements as applicable.
Complete required company training within the designated timeframe.
Demonstrate the ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including noticing and appropriately responding to patients’ reactions.
Use and understand verbal and written communication; practice active listening and accurately convey and receive detailed spoken instructions.
Use mathematical reasoning for tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger work; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
Express and exchange ideas through spoken words and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a pharmacy technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off for safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
For technicians supporting immunizations, complete required licensure and training to obtain Technician Immunizer status; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and collect patient information; track and document applicable patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to help ensure patient safety, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription-related calculations, and resolve challenging interactions.
Perform other tasks as directed by a supervisor or manager.