Pharmacy Technician

CVS Health•Jacksonville, FL

3d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, contribute to positive patient experiences, and follow company procedures and applicable laws. Technicians work as part of the pharmacy team, communicate effectively, demonstrate care and empathy, and help maintain a safe and inclusive environment. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are complete. Technicians may deliver additional patient health services—including immunizations and point-of-care testing—where permitted by law and supported by required training and certification. Where permissible, technicians may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referral, adverse-reaction monitoring and reporting, patient-information documentation, and vaccine supply management.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements; these vary by state.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration and the ability to switch tasks quickly to meet patient and business needs.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively, including active listening and accurately conveying and receiving detailed information.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle requirements.
Identify challenging interactions and choose an appropriate course of action.
Meet the stated physical demands, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, when permitted by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions, and report adverse-reaction events as required by public health regulations.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; identify and resolve challenging patient or colleague interactions.
Perform the physical tasks of the role, including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.