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Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•North Syracuse, NY
•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision, the role assists with the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies. The position uses pharmacy systems to obtain patient and drug information and process prescriptions, and provides a distinctive customer experience. Walgreens offers an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and help participants pursue Pharmacy Technician Certification Board (PTCB) certification. Technicians are expected to earn and maintain required certification or registration, attend requested training, complete continuing education, and keep current with developments in healthcare and pharmacy.

Requirements

  • Fluency in reading, writing, and speaking English, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills for accurately counting, measuring, and weighing medications.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under direct supervision and in compliance with applicable regulations and company policies.
  • Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
  • Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
  • Assist pharmacists with scheduling and maintaining workflow.
  • Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
  • Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
  • Register sales on the assigned cash register and collect and handle cash as required.
  • Help customers locate over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
  • Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
  • May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
  • Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and other activities.
  • Help maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
  • Attend training requested by the manager, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.
  • Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
  • Develop strong relationships with valuable customers.
  • If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.

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