Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Carpentersville, IL

21d•$17 - $23

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles have shifted from a transaction-based environment to a patient-centric one focused on customer interaction and strong patient relationships. Walgreens provides training, technology, learning activities, resources, and on-the-job experiences to prepare employees for certification and career development. The “earn while you learn” Pharmacy Technician Training Program is recognized by ASHP and the Department of Labor and supports participants in pursuing Pharmacy Technician Certification Board (PTCB) certification and maintaining the skills needed in pharmacy care. Under the pharmacist’s direct supervision and in accordance with applicable regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. A PTCB-certified technician may also assist with and coach other technicians and cashiers in using pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties according to state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop relationships with valuable customers.
Model customer-service practices and Walgreens service traits with team members.
Enter patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on an assigned cash register, collect and handle cash, and assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection procedures; and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.