Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, assists with pharmacy operations and inventory, and may support clinical services. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, following state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
- Model customer-service best practices and develop strong relationships with valuable customers.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
- Register related sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
- Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
