Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to become PTCB-certified Pharmacy Technicians. Under the pharmacist’s direct supervision, the technician assists in pharmacy practice and other Pharmacy Department duties in accordance with applicable regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, pharmacy operations, inventory, and clinical services, and maintains PTCB certification through the designated training program or applicable state requirements.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, following state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in the operation of pharmacy cash registers.
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop relationships with valuable customers.
- Model and share customer service practices, including proactive assistance and courteous interpersonal habits.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company procedures for pharmacy errors and the Quality Improvement Program.
- Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
- Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
