Personal Banker Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of experience in member service, financial services, similar retail experience, and/or bank teller work.
• Previous experience working with the public.
• Previous cash-handling experience.
• Must be bondable.
• Knowledge of Wellby organizational functions and general operating policies and procedures.
• Basic math skills.
• Knowledge of bank security measures and processes, tools, and techniques for detecting, addressing, and preventing fraud.
• Knowledge of business English, spelling, and punctuation.
• Knowledge of retail product philosophy, banking industry best practices, and regulations.
• Knowledge of personal computers and the Microsoft Office Suite.
• High-level member service skills.
• Ability to operate computer equipment and general office machines, including computers, copiers, Microsoft Teams, Zoom, and adding devices.
• Ability to recognize questionable and fraudulent transactions and learn new software.
• Ability to communicate information clearly and accurately, orally and in writing, and exchange information in person, in writing, and by telephone.
• Trustworthiness and integrity.
• Ability to work in a fast-paced team environment and coordinate several concurrent activities.
• Ability to remain stationary frequently, stand for long periods, reach and grasp, move about the branch, and observe details at close range.
• Ability to occasionally lift items weighing up to 25 pounds and load them onto shelves.

Nice To Haves

• IRA experience.
• Manager-on-duty (MOD) experience.

Responsibilities

• Exhibit Wellby Core Values and contribute to a positive team member experience.
• Build positive relationships with members and provide an exceptional service experience.
• Welcome members, manage lobby traffic, check members into the waiting queue, and schedule or cancel appointments.
• Engage with Branch Partners and other lines of business to offer appropriate products.
• Identify changes in members’ financial situations and banking needs and recommend relevant solutions.
• Recommend and assist members with technology solutions, including online banking and mobile applications.
• Achieve sales targets and conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Open and maintain member accounts, including checking, certificates, money markets, IRA, and CD accounts, and conduct outbound new-deposit activities.
• Verify eligibility and process required information before opening new accounts.
• Handle specialized account functions, including separation or divorce account changes and estate-related matters.
• Originate and process loan applications by gathering borrower information, assessing creditworthiness, and determining loan terms and conditions; this may include outbound loan win-back campaigns.
• Respond to member and team member requests in a timely manner.
• Maintain accountability for the vault, dual-control access, and increased approval authority limits in coordination with branch leaders.
• Maintain a work area that safeguards negotiables and confidential records.
• Order cash supplies to meet daily needs.
• Follow branch security policies, including opening and closing procedures.
• Implement Bank Secrecy Act and Wellby procedures, complete and submit Currency Transaction Reports, identify unusual financial activity, and report or document suspicious activity as appropriate.
• Complete mandatory compliance testing by deadlines.
• Perform teller transactions as needed, including deposits, withdrawals, transfers, and payments, accurately and in compliance with policies and regulations.
• Perform manager-on-duty responsibilities as needed.
• Perform other related duties as assigned.