Bilingual Spanish Personal Banker | The Haight

Wells Fargo•San Francisco, CA

3d•$23 - $31•Onsite

About The Position

Wells Fargo is seeking a bilingual Associate Personal Banker (SAFE) to join its National Branch Network at The Haight branch in San Francisco. In this frontline role, the banker builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach; learns about customers’ goals; and connects them with appropriate banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while working with branch teammates to deliver a consistent, high-quality customer experience. The position offers training and coaching to support career growth and mobility. The banker supports everyday banking needs, including cash handling and teller-line activities, and flexes between cash handling and customer banking activities. The role requires accurate, compliant service, sound judgment within defined risk controls, and collaboration with licensed bankers or other specialists to connect customers with the right expertise. The work schedule includes Saturdays. A required Spanish/English language assessment must be passed. SAFE registration is required at employment; Wells Fargo initiates the registration process after the employee's start date. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.
SAFE registration is required at the time of employment; Wells Fargo initiates the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background; a credit report may be reviewed, and additional ongoing screening may apply.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting useful capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support branch growth and customer and business goals.
Support everyday banking needs, including new account openings, service requests, and credit applications.
Perform cash handling and teller-line activities, processing transactions accurately and maintaining compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
Collaborate with branch teammates and coordinate seamless handoffs to licensed bankers or other specialists.
Flex between cash handling and customer banking activities to support branch operations, emphasizing account openings and ongoing account support.
Follow applicable risk and compliance programs, policies, and procedures; identify, escalate, and help remediate issues as appropriate.