Bilingual Spanish - Personal Banker

PNC Bank•Carrollwood, FL

1d•Onsite

About The Position

As a Personal Banker in PNC’s retail banking organization, you will work at the branch at 12951 N Dale Mabry Hwy, Tampa, Florida. Spanish speaking ability is required. This is an in-office role. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and revenue. The role delivers a differentiated customer experience and positions PNC solutions to meet customer needs and build loyalty. The position uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Personal Bankers educate customers on ways to manage financial transactions using available technology, tools, and resources; apply product and procedural knowledge to resolve problems; manage risk and follow policies; and contribute to efficient, accurate daily branch operations. PNC describes its workplace as inclusive and supportive, with employees expected to focus on customers and effectively manage risk. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Spanish speaking ability is required.
Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.