Personal Banker - Bilingual Spanish

PNC•Centreville, VA

1d•$49,500 - $82,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Personal Banker role is part of PNC’s Retail Banking organization and is based in Centreville, Virginia. Spanish speaking ability is required. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service. The role identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to drive revenue and loyalty. The employee conducts sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement, and delivers a full PNC conversation during every client interaction. The role creates customer loyalty through a differentiated experience, connects with customers in the lobby, positions products to meet their needs, and educates customers on transaction-management options using technology and other resources. It uses product and procedural knowledge to resolve customer issues, follows policies and procedures to manage risk, exercises sound judgment, and supports efficient, accurate branch operations. The role typically requires an associate degree or equivalent and related experience or product knowledge. The posting also states that no degree is required and that a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree. Typically, 3 or more years of experience are required. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Spanish speaking ability is required.
Typically requires 3 or more years of experience.
The role typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate knowledge and skills relevant to the role, including banking products, digital awareness, effective communication, managing multiple priorities, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to meet their needs.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance, depending on eligibility.
Short- and long-term disability protection, depending on eligibility.
401(k) with PNC match, depending on eligibility.
Pension and stock purchase plans, depending on eligibility.
Dependent care reimbursement account and back-up child or elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.