Bilingual Spanish Personal Banker

PNC Bank•Port Arthur, TX

1d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch Banking organization, you will be based at the Port Arthur Highway 69 branch in Port Arthur, Texas. Spanish speaking ability is required. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to build revenue, loyalty, and customers' share of wallet. Personal Bankers use internal and outbound interactions, a defined sales process, lobby engagement, and ecosystem and community partnerships to develop customer relationships. They educate customers about financial transaction options and technology, solve customer problems, manage risk, and contribute to efficient and accurate branch operations. PNC is an in-office company. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is also subject to applicable FDIA Section 19 requirements and, where applicable, SAFE Act and/or FINRA requirements.

Requirements

Spanish speaking ability is required.
Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered instead of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Create customer loyalty through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment, and exercising heightened scrutiny to avoid loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.